Cavonna Gipson
dallas,United States
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Specialist
Lemonade Insurance
03.2022 - Current
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Determined liability outlined in coverage and assessed documentation such from police to understand damages incurred.
- Processed and recorded new policies and claims.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Modified, updated and processed existing policies.
Intake Specialist
New York Life Insurance Co
05.2019 - 03.2022
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Answer calls pertaining ot STD, LTD, and FMLA
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Customer Service Representative
NTTA
01.2016 - 05.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved accounting, service and delivery concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Take payments, set up payment arrangements for payment plans
- Set up new accounts
Education
High School Diploma -
Wilmer Hutchins
Dallas, TX05.1996
Skills
- Inspection Report Review
- Strategic Initiatives
- Estimate Preparation
- Past Due Balance Management
- Microsoft Office
- Negotiation Leadership
- Documentation Review
- Insurance Terminology
- Insurance Industry Experience
- Policy Update Coordination
Certification
- Licensed Claims Adjustor - 3 months
Timeline
Claims Specialist
Lemonade Insurance
03.2022 - Current
Intake Specialist
New York Life Insurance Co
05.2019 - 03.2022
Customer Service Representative
NTTA
01.2016 - 05.2019
High School Diploma -
Wilmer Hutchins
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