Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tommy Nguyen

SAN JOSE,CA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

7
7
years of professional experience

Work History

Inside Sales Advisor

Tesla
Fremont, CA
11.2023 - Current
  • Provided customer service to internal and external customers by responding to inquiries, addressing complaints, resolving issues, and providing product information.
  • Developed effective sales strategies to meet individual customer needs and maximize sales opportunities.
  • Analyzed customer data to identify trends and develop marketing campaigns for targeted products.
  • Collaborated with other departments within the organization to ensure efficient delivery of customer orders.

Barista

Pekoe
SAN JOSE, CA
11.2018 - 03.2020
  • Welcomed customers and listened with interest in what they were seeking.
  • Offered suggestions in response to customer’s requests and interests.
  • Promoted special and seasonal desserts, appetizers, and drinks to optimize sales all the while catering to the customer’s preferences.
  • Perfected recipes for standard and specialty menu items to improve output and quality.
  • Provided exceptional service to a high volume of daily customers.

Dental Technician Assistant

Swiss Dental Art
Redwood City, CA
03.2017 - 09.2018
  • Reviewed incoming orders, instructions, and prescriptions to complete work accurately and efficiently.
  • Coordinate cross functionally with other dentists and dental technicians to ensure job success.
  • Prepare castings for the dental technicians and dentists.
  • Maintained over 1000 castings and ensured all documentation and entries regarding them were accurate and up to date.

Server

Kickin Crab
Milpitas, CA
12.2016 - 02.2017
  • Greeted customers, answered questions and recommended specialty dishes to increase profits.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Regularly checked and followed up with customers to determine satisfaction with their experiences and promptly taking action to correct any problems.
  • Operated point of sales terminals to manage all in-house data on orders, tabs, and sales.

Education

Bachelor of Science - Business Administration And Management

California State University - East Bay
Hayward, CA
05.2023

Skills

  • Hospitality and Professionalism
  • Organization and Prioritization
  • Customer Service
  • Relationship Building
  • Team Player
  • Calm Under Pressure
  • Speedy and Efficient

Languages

English
Native/ Bilingual
Vietnamese
Professional

Timeline

Inside Sales Advisor

Tesla
11.2023 - Current

Barista

Pekoe
11.2018 - 03.2020

Dental Technician Assistant

Swiss Dental Art
03.2017 - 09.2018

Server

Kickin Crab
12.2016 - 02.2017

Bachelor of Science - Business Administration And Management

California State University - East Bay

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Tommy Nguyen