TOMMY PICHARDO
EZMSP LLC
The Bronx,NY
10
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Field Service Technician
2 Years 4 Months- Conducted thorough system diagnostics to identify and resolve technical issues efficiently.
- Installed and configured security systems, ensuring optimal functionality for residential clients.
- Trained clients on system usage and best practices, enhancing customer satisfaction and security awareness.
- Collaborated with cross-functional teams to improve service delivery processes and reduce response times.
- Led troubleshooting efforts on complex installations, providing expert guidance to junior technicians during escalations.
Account Manager, Inside Sales
4 Years 5 Months- Negotiated contracts with suppliers, securing optimal pricing and terms.
- Managed renewals of licensing, warranties, and certifications for over 40 clients
- Created purchase orders and coordinated with vendors and carriers to ensure timely deliveries.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
- Created purchase orders and followed up with vendors and carriers to support timely deliveries.
- Monitored internal inventory levels and product availability
- Collaborated with Engineers, Project Managers, and Senior Management on client projects such as cloud migrations, large scale hardware refreshes, and new site setups.
Service Advisor/Automotive Sales Consultant
1 Year 3 Months- Negotiated purchase prices while clarifying financing options, warranties, and optional products to enhance customer understanding.
- Conducted outbound sales calls leveraging internet leads and CRM tools to engage potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating prices and completing purchase contracts.
- Conducted Outbound sales calls using internet leads and CRM tools.
- Collaborated with third-party warranty companies to verify vehicle coverages and efficiently process warranty claims for service authorization and payment.
Business Expert
3 Years- Explained bills and invoices based on client usage of company products and services to enhance understanding and satisfaction.
- Visited local small businesses, hospitals, and precincts to host events and set up new business and/or first responder accounts.
- Oversaw deposits and processed financial transactions while maintaining accurate inventory to ensure operational efficiency.
- Visited local small businesses, hospitals, and precincts to host events and establish new business and first responder accounts, fostering community relationships.
Product Specialist
11 Months- Updated knowledge of sales, promotions, payment and exchange policies, and security practices to enhance customer service.
- Guided customers through set up process of different devices as well as software troubleshooting and account recoveries.
- Introduced small to medium business owners to the company business program in order to integrate company products and services into their businesses.
- Guided customers through the set-up process of different devices as well as software troubleshooting and account recoveries.
- Developed expertise in third-party accessories sold in store to provide informed recommendations to customers.
Education
Bachelor of Science - Computer Science & Information Security
Skills
Strong Sales and Negotiation Skills
Account Management
Vendor & B2B management
Inventory Management
Microsoft 365 and Mac OS
Technical troubleshooting
Microsoft 365 expertise
Cisco Meraki
Vendor and B2B management
Property and casualty insurance license
Life and health insurance license
Timeline
Field Service Technician
Vivint Home Security
06.2024 - CurrentRead More
Account Manager, Inside Sales
EZMSP LLC
05.2022 - CurrentRead More
Service Advisor/Automotive Sales Consultant
Chrysler Jeep Dodge Ram
01.2021 - 04.2022Read More
Business Expert
AT&T
01.2018 - 01.2021Read More
Product Specialist
Apple
01.2017 - 12.2017Read More
John Jay College of Criminal Justice
Bachelor of Science from Computer Science & Information Security
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