Brian Smiley
Madisonville,KY
Summary
Enthusiastic and dedicated insurance professional with a strong foundation in customer service and sales. Eager to apply knowledge of insurance products and sales techniques to build a successful career in the insurance industry. Committed to providing excellent customer service and building lasting client relationships. Seeking a challenging and rewarding role where I can contribute to the growth of a reputable insurance agency.
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Field Service Technician
Jarvis Food Equipment
Evansville, IN
10.2025 - Current
- Diagnosed and repaired commercial food equipment, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance on kitchen appliances, enhancing longevity and reliability of equipment.
- Trained junior technicians on troubleshooting techniques and best practices for service delivery.
- Collaborated with clients to understand equipment issues, providing tailored solutions and support.
Life and Health Insurance Agent
IMO Family First Life Insurance
Madisonville, KY
04.2019 - 10.2025
- Final Expense Life Insurance Sales
- Interacting with clients and educating them on their options for final expense and mortgage protection insurance.
- Educated clients on health insurance options and benefits.
- Assisted clients in completing applications and understanding policy details.
Lab Tech/Material Handler
People Plus/Shamrock Technologies
Henderson, Kentucky
06.2024 - 05.2025
- Stocked equipment with materials to help meet production targets.
- Used warehouse management system to accurately record materials and product movement.
- Transported material in and out of warehouse using forklift and other equipment or vehicles.
- Operated laboratory equipment to conduct chemical analyses and tests.
- Maintained accurate records of test results and laboratory procedures.
Locomotive Machinist Mechanic
CSX Transportation Inc.
Evansville, IN
07.2023 - 03.2024
- Inspect, maintain, troubleshoot and repair malfunctions in diesel engines, air brake equipment, running gear or locomotive components
- Perform periodic service on locomotives
- Move locomotives.
- Operated heavy machinery, such as forklifts and cranes, to move large components during repairs.
- Tested air brake systems for proper functionality and repaired components as needed.
- Performed routine maintenance on diesel engines, including oil changes and filter replacements.
- Operated and maintained locomotives, ensuring compliance with safety regulations and operational standards.
- Diagnosed mechanical issues using advanced troubleshooting techniques, minimizing downtime and enhancing efficiency.
Bin Maintenance/Janitorial
Clark and Associates
Madisonville, KY
11.2021 - 07.2023
- Light facility Maintenance
- Ensure cleanliness of various areas of the facility.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Biomedical Technician
Fresenius Kidney Care
Madisonville, KY
07.2016 - 04.2019
- Perform and/or oversee repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant for assigned areas/facilities as recommended by the manufacturer and in compliance with FMCNA Clinical/Technical Services policies and procedures, industry standards and local, state and federal regulatory requirements
- Maintained and repaired dialysis equipment to ensure operational efficiency and patient safety.
- Conducted routine inspections and preventive maintenance on medical devices to enhance reliability.
Freight railroad conductor
CSX Transportation
Jacksonville, FL
05.2003 - 07.2011
- Supervised train crews on a freight train and coordinated switch engine crews
- Placed cars to facilitate loading and unloading and the makeup and breakdown on trains in a rail yard, industrial plant, or similar location
M1A1 Tank Turret Technician
Kentucky Army National Guard
Madisonville, KY
05.1992 - 09.2003
- Diagnoses and troubleshoots malfunctions and performs other unit maintenance on vehicular-mounted armament, associated fire control, and related systems and components of M1 tanks, the CEV and associated equipment; diagnoses and corrects malfunctions of vehicular-mounted armament, associated fire control, and related systems and components of the M1 and the CEV at the unit maintenance level; perform M1 ABRAMS tank turret mechanic (MOS 45E) duties, supervises maintenance of cannon assemblies, cannon assemblies, cannon recoil assemblies, traversing systems, elevating systems, stabilization systems, electrical power distribution systems, electrical firing systems, hydraulic systems, sighting and fire control systems, exterior, interior, armament automotive accessories, cupola/commander's weapon station/hatch systems, NBC system, fuel systems, turbine engines, gasoline and diesel engines, cooling systems, transmissions/transfers, brake systems, suspension systems, steering systems, fire extinguisher/suppression systems, and final drives; inspects and troubleshoots M113 series vehicle automotive systems, recovery vehicle (M88A1) automotive systems, light wheeled vehicle automotive systems; performs battlefield damage assessment and repair (BDAR) of track/wheel vehicle armament/automotive systems.
- Oversaw maintenance and repair of military equipment to ensure operational readiness.
- Led training sessions for junior technicians on equipment handling and safety protocols.
Education
Bachelor of Science - Cyber Security
Murray State University
Murray, KY05-2029
Skills
- Sales and negotiation
- Customer Service
- Teamwork, Collaboration, and Decision-Making
- Insurance Product knowledge
- Problem Solving
- Time Management
- Computer Skills
- Relationship Building
- Regulatory Compliance
- Adaptability
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
Accomplishments
I was the Honor Graduate of my M1 A1 Tank Turret Technician class 09E at the U.S. Army School of Armor at Ft. Knox, Kentucky.
Certification
- Life and Health Insurance License, 06/01/17 - Present
- Esco EPA Universal Technician Certified. Present
- CompTIA A+, Present
- OSHA 10
LANGUAGE
English Native
Spanish Very Basic
Timeline
Field Service Technician
Jarvis Food Equipment
10.2025 - Current
Lab Tech/Material Handler
People Plus/Shamrock Technologies
06.2024 - 05.2025
Locomotive Machinist Mechanic
CSX Transportation Inc.
07.2023 - 03.2024
Bin Maintenance/Janitorial
Clark and Associates
11.2021 - 07.2023
Life and Health Insurance Agent
IMO Family First Life Insurance
04.2019 - 10.2025
Biomedical Technician
Fresenius Kidney Care
07.2016 - 04.2019
Freight railroad conductor
CSX Transportation
05.2003 - 07.2011
M1A1 Tank Turret Technician
Kentucky Army National Guard
05.1992 - 09.2003
Bachelor of Science - Cyber Security
Murray State University
ADDITIONAL INFORMATION
RO machine repair
MILITARY SERVICE
Kentucky Army National Guard, United States, Specialist, 05/01/92, 09/01/03
DRIVERLICENSE
True
WORKAUTHORIZATION
Authorized to work in the US for any employer
PERSONAL INFORMATION
Title: Field Service Technician