Summary
Overview
Work History
Education
Skills
Timeline

Tommy Richmond

Memphis,Tennessee

Summary

I am looking for new challenges in a different industry than IT Support. After almost 10 years in that industry, I am looking for a change and new challenges.

Overview

20
20
years of professional experience

Work History

Analyst-Customer Service

Accenture, LLP
03.2014 - Current


  • Supported all Hilton Hotels brands with operating system questions and problems
  • Provided primary customer support to internal and external customers.
  • Consistently in highest scoring Level 2 agents in customer satisfaction.

Associate

Hollywood Feed
05.2010 - 02.2011
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.

Various

Hilton Hotel Corp.
03.2003 - 04.2010
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Led an award-winning team of 12 agents as Supervisor

Education

Bachelor of Arts - Journalism/Advertising

Univ. of Memphis, Memphis
12.1991

Skills

  • Program Promotion
  • Customer Account Management
  • Solution Development
  • Customer Service and Assistance
  • Heavy problem resolution
  • Superior written and verbal communication

Timeline

Analyst-Customer Service - Accenture, LLP
03.2014 - Current
Associate - Hollywood Feed
05.2010 - 02.2011
Various - Hilton Hotel Corp.
03.2003 - 04.2010
Univ. of Memphis - Bachelor of Arts, Journalism/Advertising

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Tommy Richmond