Tommy Rountree
Buda,TX
Summary
Dynamic Service Team Leader with a proven track record at AER Equipment & Repair, specializing in multi-million dollar project design and installation. Expert in effective delegation and problem-solving, I enhanced service quality and reduced turnaround time by implementing process improvements. Certified in various equipment operations, I foster a culture of teamwork and continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Team Leader
AER Equipment & Repair
10.2020 - Current
- Designed and installed several multi million dollar projects including pneumatic systems, Hydraulic systems and automotive lift equipment in various dealerships. i.e. Group 1auto group, Covert auto group, Continental auto group, Penske auto group, etc.
- Oversaw service team operations, ensuring efficient workflow and adherence to safety standards.
- Trained staff on equipment handling, enhancing service quality and operational efficiency.
- Implemented process improvements, reducing service turnaround time and increasing customer satisfaction.
- Coordinated maintenance schedules for equipment, minimizing downtime and optimizing performance.
- Developed training programs for new hires, fostering a culture of continuous improvement within the team.
- Managed inventory control systems, ensuring availability of necessary parts and tools for repairs.
- Trained and assisted up to [2] service members regularly.
- Assisted in hiring new employees by reviewing applications, conducting interviews, and making informed decisions based on qualifications and fit within the existing team dynamics.
- Conducted regular performance evaluations for team members, providing constructive feedback and setting individual goals for growth.
- Diagnosed and repaired malfunctioning equipment to restore operational efficiency.
- Expanded technical knowledge through continuous education in industry developments and trends.
Equipment Repair Technician
J.W. Ramsey Construction
05.2019 - 10.2020
- Diagnosed and repaired mechanical issues on various equipment types.
- Conducted routine maintenance to ensure optimal equipment performance and longevity.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Implemented safety protocols, enhancing workplace safety standards during repairs.
Education
High School Diploma -
Lockhart High School
Lockhart, TX05-2019
Skills
- Problem-solving
- Teamwork and collaboration
- Strong leadership
- Effective delegation
- Attention to detail
- Verbal and written communication
- People management
- Client communication
- Daily workflow improvement
- Overseeing daily activities
- Employee training
- Team supervision
- Documentation and reporting
- Invoice processing
Accomplishments
- Became the lead service technician at AER within two years of employment.
- During my time as lead service technician I have increased the preventative maintenance program 4 fold.
Certification
- Rotary light and heavy equipment certified
- Rotary A/C equipment certified
- Rotary wheel equipment certified
- Graco systems certified
- Forklift operator certified
- Scissor lift operator certified
- FS Curtis pneumatic compressor certified
- Champion equipment certified
- OSHA 10 certified
Timeline
Service Team Leader
AER Equipment & Repair
10.2020 - Current
Equipment Repair Technician
J.W. Ramsey Construction
05.2019 - 10.2020
High School Diploma -
Lockhart High School