Brooke Reynolds
Auburn
Summary
I am driven to achieve goals for myself and the company. When transitioning into a new department, I have leveraging skills built in customer-focused environment. I have developed expertise in team leadership and conflict resolution, with strong abilities in communication and coordination. I target roles where these skills contribute to enhanced team performance and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Team Leader
Wegmans
02.2023 - Current
- Roll out of Vantage, executed action plan to monitor development and progress of employees.
- Create opportunities for employees to develop soft and hard skills for future career growth.
- Manage scheduling of staff to ensure adequate coverage during peak hours while minimizing labor costs.
- Maintain a clean and organized work environment, promoting safety standards among team members at all times.
- Conduct regular performance evaluations for team members, providing constructive feedback and setting individual goals for growth.
- Achieve high levels of customer satisfaction through effective communication, problem-solving, and leadership skills.
- Enhance team productivity by providing continuous feedback and coaching on performance and goals.
- Respond proactively and positively to rapid change.
- Assist in hiring new employees by reviewing applications, conducting interviews, and making informed decisions based on qualifications and fit within the existing team dynamics.
- Help in other departments throughout the store whenever needed, continuously being a resource for all employees.
Front End Coordinator
Wegmans
06.2022 - 02.2023
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Increased overall efficiency by delegating tasks according to individual strengths and abilities.
- Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
2Go Team Member
Wegmans
12.2021 - 06.2022
- Assisted customers with product selection and ordering process.
- Provided incredible customer service to ensure customer satisfaction.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding orders and inquiries about products and services.
- Addressed customer needs, responding to specific requests.
- Trained team members by relaying information on company procedures and safety requirements.
Cashier
Wegmans
06.2020 - 12.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join coupon program.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Auburn High School
Auburn, NY06-2021
Skills
- Strong leadership
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Effective task delegation
- Relationship building
- Work Planning and Prioritization
- Safety processes and procedures
Certification
Food Safety Certification
Timeline
Service Team Leader
Wegmans
02.2023 - Current
Front End Coordinator
Wegmans
06.2022 - 02.2023
2Go Team Member
Wegmans
12.2021 - 06.2022
Cashier
Wegmans
06.2020 - 12.2021
Food Safety Certification
High School Diploma -
Auburn High School
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