Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tommy Sam

Sterling,VA

Summary

Dynamic security professional with proven leadership at First Coast Security, excelling in team development and workflow management. Skilled in policy development and conflict resolution, I effectively enhanced operational efficiency and strengthened vendor relationships. Adept at security management and documentation, I consistently delivered high-quality results in fast-paced environments.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

9
9
years of professional experience

Work History

Supervisor

First Coast Security
11.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Collaborated with management to develop security policies and procedures.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Screened vendors and contractors before granting access to restricted areas within the site.


Cable Technician

Direct Line Global
01.2022 - 11.2022
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Maintained detailed records of all cabling and telecommunications activities and equipment.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Provided training on use, troubleshooting, and calibration of equipment.

Security Supervisor

Securitas Security Services USA
08.2019 - 08.2022
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Prepared and submitted reports to keep management informed of security activities and developments.

IT Assistant

JK Moving Services
07.2017 - 08.2018
  • Responded to queries on phone, via email or through IT ticketing system.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Generated project status reports for upper management review, demonstrating proficiency in [Software].
  • Installed and configured software and hardware.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Tested new software and hardware prior to deployment.

Construction Worker

Frontier Door & Cabinet
01.2016 - 06.2017
  • Operated power equipment to move materials and promote job efficiency.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.

Education

GED -

Parkview High School
Sterling, VA
06-2013

Skills

  • Schedule development
  • Priority management
  • Staff development
  • Training and mentoring
  • Workflow management
  • Quality control
  • Goal oriented
  • Public speaking
  • Documentation and reporting
  • Customer service
  • Relationship building
  • Policy and procedure development
  • Safety protocols
  • Project management
  • Negotiation
  • Team building
  • Conflict resolution
  • Hardware Installation and Maintenance
  • Troubleshooting and Diagnostics
  • Monitoring and Alerting
  • Inventory and Asset Management
  • Security and Access Control
  • Working with Vendors and Contractors
  • Documentation and Reporting
  • Starting and Shutting Down Servers
  • Basic Troubleshooting
  • Quality Checks and Changes
  • Hardware Installation
  • Inventory Management
  • Security Management

Accomplishments

Successfully led a team in completing a complex project on time and within budget, implemented new systems that streamlined processes, etc.


identified and resolved a critical issue that was impacting the company's operations, developed a new solution that addressed a specific problem, etc.


Trained new employees, mentored team members, developed and delivered positive results.


Received awards for outstanding performance, recognition for contributions to the team.

Languages

English
Native or Bilingual
Cambodian
Native or Bilingual

Timeline

Supervisor

First Coast Security
11.2022 - Current

Cable Technician

Direct Line Global
01.2022 - 11.2022

Security Supervisor

Securitas Security Services USA
08.2019 - 08.2022

IT Assistant

JK Moving Services
07.2017 - 08.2018

Construction Worker

Frontier Door & Cabinet
01.2016 - 06.2017

GED -

Parkview High School

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