Tommy Vest
Centerville,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
42
42
years of professional experience
Work History
Customer Service
Summertown Metals, LLC
11.2021 - 11.2024
- Customer service helping people with their problems
- Streamlined account management processes for improved efficiency and customer service.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Manager
WNKX Kix96FM
01.2011 - 04.2021
- Door to door and phone sales for local radio station.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Built relationships with customers and community to establish long-term business growth.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
Service Manager I
Nafeco
07.2008 - 08.2010
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Service Advisor
Joe Sartain Ford
06.2006 - 07.2008
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Owner/Manager
Vest Motor Company
06.1995 - 12.2005
- Managed day-to-day business operations of vehicle sales.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Salesman
Vest Motor Company
06.1982 - 06.1995
Education
Automotive Certificate - Auto body and sales
Automotive School
Hartselle, AL12.2005
High School Diploma - Auto
Danville High School
Danville, AL05.1983
Skills
- Sales Management
- Automotive
- Driving Big tour Buses
- Auto Service Management
- Salesforce
- Marketing
- Customer service
- Service writing
- Dealership experience
- Sales
- Automotive service
- Computer skills
- Communication skills
- Organizational skills
- Time management
Timeline
Customer Service
Summertown Metals, LLC
11.2021 - 11.2024
Sales Manager
WNKX Kix96FM
01.2011 - 04.2021
Service Manager I
Nafeco
07.2008 - 08.2010
Service Advisor
Joe Sartain Ford
06.2006 - 07.2008
Owner/Manager
Vest Motor Company
06.1995 - 12.2005
Salesman
Vest Motor Company
06.1982 - 06.1995
Automotive Certificate - Auto body and sales
Automotive School
High School Diploma - Auto
Danville High School
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