Tommy Vuong
Lakewood ,CO
Summary
Dependable server with engaging personality and a proven track record at Vista Verde Ranch, enhancing guest experiences through exceptional customer service and expert wine pairings. Demonstrated leadership in training staff and maintaining a high work ethic. Skilled in guest engagement and fostering collaborative environments, significantly boosting productivity without compromising service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Vista Verde Ranch
12.2022 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Oversaw daily operations of a service team of 4-5, delegated tasks, and trained new staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to coordinate restaurant goals such as addressing product availability issues, food preferences and allergies, and other communication concerns.
- Cultivated warm relationships with regular customers.
- Executed excellent wine service through wine pairings and wine presentations
- Worked plated and buffet meals as well as formal dinners for 30-50 customers daily
Front Desk Cashier
Putter's Pride
02.2021 - 12.2022
- Maintained a clean, organized, and welcoming front desk area to create a positive first impression for guests.
- Accomplished multiple tasks within established timeframes.
- Able to stay calm during busy hours and keep customers happy
- Outdoor work, such as shoveling snow, mowing, string trimming, landscaping.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted up to 80 customers (groups of friends, families, couples) entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Improved management skills by training and overseeing new hires
Skills
- Strong work ethic
- Guest engagement
- Exceptional customer service
- Tableside etiquette
- Wine service
- Calm demeanor
- Order accuracy
- Wine pairings
Certification
- WSET Level 1 Award in Wines Training - January 2025
Languages
Vietnamese
Professional Working
Timeline
Server
Vista Verde Ranch
12.2022 - 10.2024
Front Desk Cashier
Putter's Pride
02.2021 - 12.2022
- WSET Level 1 Award in Wines Training - January 2025
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