Tommy Andrew Vilayphonh
Fullerton,CA
Summary
Results-oriented and energetic sales professional and management with expertise in lead qualification and closing strategies. Extensive sales training and presentation experience.
Overview
9
9
years of professional experience
Work History
Finance Manager
KIA of Irvine - Hardin Automotive
Irvine, CA
01.2024 - Current
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Internet Sales Manager
KIA of Irvine - Hardin Automotive
Irvine, CA
03.2019 - 01.2024
- Responded to internet inquiries and phone calls in timely matter.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Acted as first point of contact for KIA of Irvine.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Internet Sales Director
Klass Motors
Santa Ana, CA
11.2018 - 03.2019
- Communicated the progress of monthly and quarterly initiatives to internal and external sales teams.
- Contacted customers by phone and email in response to inquiries.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Planned and directed staff training and performance evaluations.
- Analyzed sales data and kept up to date with market trends.
- Promptly resolved all customer requests, questions and complaints.
- Supported the sales team in writing proposals and closing contracts.
- Supervised a sales force of five sales associates.
Sales Representative / Internet Manager
Hyundai of Anaheim - Hardin Automotive
Anaheim, CA
08.2017 - 10.2018
- Helped resolve client problems quickly with superior customer service.
- Utilized professional sales techniques to persuasively communicate with clients.
- Presented latest merchandise to prospective buyers.
- Contacted customers and prospects to generate new business
- Identified client needs, built relationships and overcame objections to drive sales.
- Contacted satisfied customers to offer additional services.
- Provided sales consultations on the functional and stylistic benefits of each custom product.
Sales / General Sales Manager / Finance Manager
GPS Auto Sales
Orange, CA
11.2016 - 08.2017
- Reviewed and analyzed client credit also qualified and approved applications for auto finance, closed sales contracts, cross sold insurance products, ensure compliance with State laws
- Offering vehicle financing and insurance to customers and providing them with athorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.
- Processing financing deals accurately andsecuring approvalthrough financial sources to secure approval
- Developed and maintained relationships with clients, vendors, State agencies and banks.
- Ability to establish and maintain an updated customer database
- Extensive internal and external communications and organizational skills
- Proficient at working well independently and in team environments
- Handled vehicle demonstrations and made arrangements for test drives.
- Proficient in AutoX and Dealercenter.
Sales Represenative
Klass Motors
Santa Ana, CA
06.2016 - 11.2016
- Resolved customer concerns promptly to maintain satisfaction.
- Earned numerous recognitions for exceptional customer service.
- Prepared sales contracts.
- Responded to telephone and in-person requests for information.
- Contacted satisfied customers to offer additional services.
Team Leader / Assistant Manager
Vapor Labs
Orange, CA
09.2015 - 04.2016
- Reviewed operational records and reports to project sales and determine profitability.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Promoted from Team Leader to Assistant Manager within 3 months.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Developed and rolled out new policies.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Solved unresolved customer issues.
- Met all customer call guidelines including service levels, handle time and productivity.
Education
High School Diploma - undefined
Richland High School
615 N Lemon St, Orange, CA 928672015
Skills
Managing Paperwork
Competitive Analysis
Product Knowledge
Handling Quotations
Data analysis
POS Systems (ie Dealertrack, Dealercenter, ELeads, and etc)
Sales Goals Tracking
Maintaining Payments
Reports Preparation
Customers Education
Data Entry
Timeline
Finance Manager
KIA of Irvine - Hardin Automotive
01.2024 - Current
Internet Sales Manager
KIA of Irvine - Hardin Automotive
03.2019 - 01.2024
Internet Sales Director
Klass Motors
11.2018 - 03.2019
Sales Representative / Internet Manager
Hyundai of Anaheim - Hardin Automotive
08.2017 - 10.2018
Sales / General Sales Manager / Finance Manager
GPS Auto Sales
11.2016 - 08.2017
Sales Represenative
Klass Motors
06.2016 - 11.2016
Team Leader / Assistant Manager
Vapor Labs
09.2015 - 04.2016
High School Diploma - undefined
Richland High School