Tomoko Chida
New York,NY
Summary
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
Work History
Sr. Sales & Product Coordinator
Sumitomo Corporation of Americas
New York, NY
12.1997 - 11.2024
- Drafted purchase orders, reviewed invoices, tracked payments and monitored vendor performance.
- Worked with sales teams to land customer wins in complex deals.
- Helped coordinate testing to verify quality and usability of new product features.
- Inspected unprocessed food or agricultural material to determine species, color, length, width, appearance, smell and quality.
- Operated food scale to determine weight of individual items being graded.
- Streamlined warehouse operations through automation solutions such as barcode scanning systems.
- Created detailed reports on product performance and presented findings to senior management.
Customer Service Representative
Thomas Cook Foreign Exchange Services Inc.
San Francisco, CA
11.1995 - 11.1997
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Office Assistant
NHK Japan Broadcasting Corporation
New York, NY
04.1994 - 10.1995
- Managed daily office operations and maintained a clean and efficient workspace.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Answered telephones, directed calls, and took messages.
Education
Some College (No Degree) - English-as-a-Second-Language Education
Columbia University
New York, NY12-2002
Theatrical Performance Study, - Theatrical Performance Study,
HB Studio
New York01-1992
Some College (No Degree) - International English Language Institute
Hunter College
New York, NY01-1986
Skills
- Product positioning
- Pricing strategy
- Negotiation
- Rollout coordination
- Troubleshooting and QA
- Brand building
- Product issue resolution
Languages
Japanese
Native language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Sr. Sales & Product Coordinator
Sumitomo Corporation of Americas
12.1997 - 11.2024
Customer Service Representative
Thomas Cook Foreign Exchange Services Inc.
11.1995 - 11.1997
Office Assistant
NHK Japan Broadcasting Corporation
04.1994 - 10.1995
Some College (No Degree) - English-as-a-Second-Language Education
Columbia University
Theatrical Performance Study, - Theatrical Performance Study,
HB Studio
Some College (No Degree) - International English Language Institute
Hunter College