Tomás Llantén Urbina
Hallandale,FL
Summary
Dynamic professional with a proven track record in hospitality and sales, exemplified during my tenure at The Singular Hotel. Skilled in guest engagement and suggestive selling, I excel in environments requiring exceptional customer service and teamwork. Demonstrated ability to boost sales and foster customer loyalty, leveraging strong work ethic and hospitality service expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Singular Hotel
09.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Server Assistant
Enchantment Resort
11.2023 - 03.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Salesperson
Oakley
03.2023 - 09.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
MBA - Financial Management
Duoc Uc
Santiago De Chile12-2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Food safety practices
- Suggestive selling
Certification
financial analysis
market analysis
budget and cost management
accounting
financial markets
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary
Interests
- Rugby
- Records
- Art
- Snowboarding
- Participating in cultural exchange programs and homestays
- Food Tourism
Timeline
Server
The Singular Hotel
09.2024 - 12.2024
Server Assistant
Enchantment Resort
11.2023 - 03.2024
Salesperson
Oakley
03.2023 - 09.2023
MBA - Financial Management
Duoc Uc
Similar Profiles
Bárbara Madriaga MárquezBárbara Madriaga Márquez
Senior Spa Recepcionist at The Singular HotelSenior Spa Recepcionist at The Singular Hotel
OMAR LÓPEZOMAR LÓPEZ
Front Desk Supervisor at The Singular HotelFront Desk Supervisor at The Singular Hotel
Montserrat Latorre MonroyMontserrat Latorre Monroy
Front Desk Receptionist at Hotel St George by NinaFront Desk Receptionist at Hotel St George by Nina