Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tonatzyn Torres

San Antonio

Summary

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

Lago De Chapala Jalisco Restaurant
10.2012 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Customer Service Representative

Southwest Airlines
01.2019 - 12.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Bank of America
02.2016 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

KIPP: University Pre
San Antonio

Bachelor of Science - Nursing

San Antonio College
San Antonio, TX
05-2027

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Passion for customer satisfaction
  • Complaint resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Southwest Airlines
01.2019 - 12.2020

Customer Service Representative

Bank of America
02.2016 - 09.2018

Restaurant Manager

Lago De Chapala Jalisco Restaurant
10.2012 - Current

High School Diploma -

KIPP: University Pre

Bachelor of Science - Nursing

San Antonio College

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