Tondra K. Brabham
Marietta,GA
Summary
To obtain a position as an Executive Administrative Associate or any Professional position where I can utilize my skills as well as my Verbal and Interpersonal skills.
Quality driven, sales and customer service oriented, resourceful individual who is able to drive improvements, operations and services. Possess unique combination of experience, training and service strengths with the proven ability to excel and meet professional goals. Proven abilities and strengths include conflict management resolution, creative problem solving, customer service/inside sales, customer contracts, outstanding verbal and written communication skills. Proficient in Microsoft Office Applications including Excel, Word, Power-Point, Outlook and Teams
Overview
27
27
years of professional experience
Work History
Credit & Collections representative
AT&T
Birmingham, AL
01.2013 - 01.2024
- Handle incoming telephone contacts with Business and Residential customers in pursuit of collecting company revenues.
- Process payments on Landline and Uverse accounts. Handle adjustments as appropriate for resolving discrepancies.
- Facilitate pay arrangements; prepare payment claims and billing disputes for customers.
- Take necessary action using on-line system on delinquent accounts including restore, denials and disconnects of service where collection practices dictate
Sales Associate
AT&T Consumer Sales
Kennesaw, GA
01.2001 - 01.2013
- Deliver world-class customer service to all customers while ensuring accuracy and confidentiality.
- Meet and exceed all monthly sales objectives set forth by the company.
- Strategically manage time to consistently adhere to strict deadlines.
- Consult with customers to recommend telecommunications products and Uverse.
- Negotiate service orders requests and input via on-line system.
- Record data, notations, complaints, billing inquiries, and or adjustments.
- Routinely provide excellent customer service during removal and installation of changes to telephone service.
Administrative Assistant
Coca-Cola Company/Spherion
Atlanta, GA
01.2000 - 01.2001
- Maintain calendar, appointments, and guest registration.
- Arrange domestic, international lodging and travel.
- Routinely work on special projects for Principles.
- Compose correspondence and memoranda.
Information Consultant II
Equifax
Atlanta, GA
01.1999 - 01.2000
- Educated consumers on credit, bankruptcy laws and guidelines.
- Maintained accurate records for consumers and customers.
- Explained credit reports, investigated and detected inaccurate information.
Reservationist
Delta Air Lines
Miami, FL
01.1998 - 01.1999
- Coordinated reservation sales for Domestic travel.
- Administered Skymiles memberships, quoted fares and schedules.
- Assisted in resolution of customer billing problems.
Secretary
University of Miami
Miami, FL
01.1997 - 01.1998
- Organized and processed matching gift donations for bank deposits.
- Supported multiple executives. Managed support on litigation matters by compiling, labeling, and reviewing documents.
- Processed all mail, maintained calendar and appointments.
Education
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Liberty University
Lynchburg, VA01.1992
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Miami-Dade Community College
Miami, Florida01.1989
Skills
- Goal oriented
- Debt recovery
- Data entry proficiency
- Credit analysis
Timeline
Credit & Collections representative
AT&T
01.2013 - 01.2024
Sales Associate
AT&T Consumer Sales
01.2001 - 01.2013
Administrative Assistant
Coca-Cola Company/Spherion
01.2000 - 01.2001
Information Consultant II
Equifax
01.1999 - 01.2000
Reservationist
Delta Air Lines
01.1998 - 01.1999
Secretary
University of Miami
01.1997 - 01.1998
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Liberty University
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Miami-Dade Community College