Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Toneisha Luckett

Detroit,MI

Summary

Adept at fostering team collaboration and enhancing performance, I excelled as a Team Leader at Target, where I significantly increased customer satisfaction. My expertise in conflict resolution and staff training, coupled with a keen eye for quality improvement, underscores my ability to drive results and maintain high standards in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Team Leader

Target
10.2019 - 08.2024
  • Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Dietary Aide

Imperial Nursing Home
08.2019 - 08.2020
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.

Crew Trainer

McDonald's
05.2016 - 08.2019
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.

Education

High School Diploma -

Martin Luther King Jr. Senior High School
Detroit, MI
06.2018

Skills

  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • People Management
  • Staff Training
  • Performance Improvement
  • Cash Handling
  • Flexible Schedule
  • Issue Resolution
  • Team Check-Ins
  • Performance Evaluations
  • Time Management
  • Multitasking
  • Organizational Skills
  • Active Listening

Accomplishments

  • Supervised team of 10 staff members.
  • Collaborated with team of 3 in the development of opening an new starbucks inside of target .

Timeline

Team Leader

Target
10.2019 - 08.2024

Dietary Aide

Imperial Nursing Home
08.2019 - 08.2020

Crew Trainer

McDonald's
05.2016 - 08.2019

High School Diploma -

Martin Luther King Jr. Senior High School

Similar Profiles

CREATE PROFILE
Toneisha Luckett