Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Call Center Representative
SEQUENTIAL TECH
Bethlehem, Pa
08.2024 - 06.2025
Provided accurate information regarding products and services while upselling additional products when appropriate.
Maintained records of customer interactions, transactions, comments and complaints.
Processed orders, forms, applications, and requests accurately and efficiently.
Collection Specialist
STATEWIDE TAX RECOVERY
Allentown, Pennsylvania
06.2022 - 11.2023
Investigated credit reports for any inaccuracies or fraudulent activity; reported findings to relevant authorities when appropriate.
Collaborated closely with other departments throughout the entire collection process.
Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
Collections Agent
IQOR
Allentown, Pennsylvania
11.2021 - 06.2022
Assisted in the development of strategies to improve collections process efficiency.
Maintained accurate records of all customer contact attempts and account updates in the database system.
Processed payments through various methods such as credit cards, online banking and cash transactions.