Summary
Overview
Work History
Education
Skills
Timeline
Generic

TONI ALLEN

Bally,PA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

4
4
years of professional experience

Work History

Call Center Representative

SEQUENTIAL TECH
Bethlehem, Pa
08.2024 - 06.2025
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Processed orders, forms, applications, and requests accurately and efficiently.

Collection Specialist

STATEWIDE TAX RECOVERY
Allentown, Pennsylvania
06.2022 - 11.2023
  • Investigated credit reports for any inaccuracies or fraudulent activity; reported findings to relevant authorities when appropriate.
  • Collaborated closely with other departments throughout the entire collection process.
  • Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.

Collections Agent

IQOR
Allentown, Pennsylvania
11.2021 - 06.2022
  • Assisted in the development of strategies to improve collections process efficiency.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.

Education

Professional Medical Assistant -

HARRIS SCHOOL OF BUSINESS
11.2015 - 06/2016

Diploma -

PENN FOSTER HIGH SCHOOL
Scranton, Pa
07.2015 - 07/2015

Skills

  • Customer service
  • Data entry
  • Order processing
  • Credit reporting
  • Payment processing
  • Dispute resolution
  • Problem solving
  • Effective communication

Timeline

Call Center Representative

SEQUENTIAL TECH
08.2024 - 06.2025

Collection Specialist

STATEWIDE TAX RECOVERY
06.2022 - 11.2023

Collections Agent

IQOR
11.2021 - 06.2022

Professional Medical Assistant -

HARRIS SCHOOL OF BUSINESS
11.2015 - 06/2016

Diploma -

PENN FOSTER HIGH SCHOOL
07.2015 - 07/2015
TONI ALLEN