Toni B. Beck
Arlington
Summary
Quality-driven operations analyst skilled at collecting and analyzing information. Veteran forecaster with skills in generating reports and presenting trends in order to help business plan and improve operations. Bringing several years of experience with companies and passion for making a difference.
Overview
7
7
years of professional experience
Work History
OPERATIONS ANALYST
ERNST AND YOUNG LLC
Dallas
06.2023 - 12.2023
- Provided technical assistance in troubleshooting issues related to operational systems.
- Performed data analysis to identify opportunities for streamlining processes through automation.
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Developed and implemented operational strategies for optimizing efficiency, improving customer service, and reducing costs.
- Collaborated with internal stakeholders to identify areas of improvement within operational systems.
ADMINISTRATIVE TEAM LEAD
IBM
Dallas
12.2021 - 01.2023
- Led administrative team in daily operations and task prioritization.
- Streamlined document management processes to improve efficiency.
- Trained new team members on administrative procedures and tools.
- Implemented strategies to improve efficiency within the department.
- Collaborated with other departments to ensure smooth operations across the organization.
- Maintained up-to-date records of all administrative activities.
OPERATIONS COORDINATOR
ERNST AND YOUNG LLC
Dallas
11.2019 - 11.2021
- Maintained, processed, and tracked over 5000 new hires, rehires, and contract worker records, ensuring confidentiality, accuracy, compliance, and all data protection regulations
- Supported employee relations initiatives, with a focus on problem-solving and conflict resolution
- Initiated, tracked, and reconciled new hire and rehire candidate background investigations
- Facilitated virtual and classroom based training sessions on on-boarding, off-boarding processes and procedures
- Developed and provided creative coaching and mentorship plans to enhance team building efforts and constant knowledge development amongst the team.
- Managed HR Shared Mailbox and addressed all incoming correspondence accordingly
- Maintained accurate records of all operational activities.
- Evaluated and improved existing operational systems and procedures.
OPERATIONS ADMINISTRATOR
ERNST AND YOUNG LLC
Dallas
11.2016 - 11.2019
- Sole processor and point of contact for on-boarding 200-500 contractors manually in 2016.
- Evaluated, uploaded, and filed all candidate-related confidential documents
- Performed Data entry of student transcript details
- Corresponded with candidates and cross-functional teams as needed to ensure seamless on-boarding process
Education
CERTIFIED LIFE COACH -
ACADEMY OF MODERN APPLIED PSYCHOLOGY
TXREVENUE MANAGEMENT CERTIFICATION -
CEDAR-SINAI HEALTH SYSTEMS
CAGENERAL EQUIVALENCY DIPLOMA -
LONGVIEW, TXIBM GARAGE ESSENTIALS DIGITAL CREDENTIALS -
DALLAS, TXIBM AGILE EXPLORER DIGITAL CREDENTIALS -
DALLAS, TXAI SPECIALIZED KNOWLEDGE -
DALLAS, TXSkills
- SAP
- SHAREPOINT
- CLOUD
- CHATGPT/ AI
- ORACLE
- WINDOWS
- MICROSOFT OFFICE
- WORKDAY
- MICROSOFT TEAMS
- SLACK
- MICROSOFT VISIO
- CITRIX
- CISCO
- EPIC CHART SYSTEMS
- EMAPI
- SERVICENOW
- SUCCESSFACTORS
- IOS
- FIELDGLASS
- FILE MANAGER (TDDH AND GHRDB)
- EY ON-BOARDING PORTAL
- RAI/I-VERIFY
- BLUE WORKS LIVE
- ADAM
- ACTIVE DIRECTORY
Awards
- EY STAR AWARDS (5) EXCEPTIONAL CLIENT SERVICE
- EY BRAVO AWARDS (6) AWARDED BY CLIENTS FOR ABOVE AND BEYOND
- IBM BLUEPOINTS AWARDS (3) EXCEPTIONAL CLIENT SERVICE
Timeline
OPERATIONS ANALYST
ERNST AND YOUNG LLC
06.2023 - 12.2023
ADMINISTRATIVE TEAM LEAD
IBM
12.2021 - 01.2023
OPERATIONS COORDINATOR
ERNST AND YOUNG LLC
11.2019 - 11.2021
OPERATIONS ADMINISTRATOR
ERNST AND YOUNG LLC
11.2016 - 11.2019
CERTIFIED LIFE COACH -
ACADEMY OF MODERN APPLIED PSYCHOLOGY
REVENUE MANAGEMENT CERTIFICATION -
CEDAR-SINAI HEALTH SYSTEMS