Toni Buccino
West Islip,NY
Summary
I am a mom of three very active kids. One is in college one is graduating this July and my youngest is a travel lacrosse goalie. While taking care of children and working full-time, I also went to school for my associates in science and maintained honor status. I will be graduating in January 2025.
Overview
9
9
years of professional experience
Work History
Office Manager
Metro Heating & Air Conditioning Inc.
West Islip, NY
05.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate Of Applied Science - Business Management
Suffolk County Community College
Selden, NYSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Excellent multi-tasking ability
- Customer Relations
- Billing
- Scheduling and calendar management
- Payroll Processing
- Bookkeeping
- Document Management
- Payroll and budgeting
- Clerical Support
- Account Reconciliation
- Credit and collections
- Relationship Building
- Staff Management
- Employee Supervision
- Human Resources
- Computer Skills
- Good Judgment
Timeline
Office Manager
Metro Heating & Air Conditioning Inc.
05.2015 - Current
Associate Of Applied Science - Business Management
Suffolk County Community College