Toni Buccino
West Islip,NY
Summary
Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
25
25
years of professional experience
Work History
Office Secretary
Metro Heating & Air Conditioning
West Islip, NY
05.2011 - Current
- Answered telephones promptly and directed calls to appropriate personnel.
- Provided administrative support to management staff as needed.
- Assisted with the preparation of reports using data from various sources such as spreadsheets and databases.
- Responded promptly to inquiries from government agencies concerning unemployment compensation claims or other tax-related issues.
- Reviewed employee timecards for accuracy before submitting them for approval.
- Calculated overtime, vacation sick hours and other categories of time.
- Managed payroll for hourly and salaried employees.
- Provided timely updates to customers regarding their orders or requests.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Assigned drivers to appropriate routes based on customer needs.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Performed data entry into accounting software programs such as QuickBooks.
- Answered customer inquiries regarding billings, payments, account status.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Maintained accurate records of payments, credits, and other transactions.
- Reviewed aging reports regularly to ensure timely payments are made.
- Conducted research on past due invoices when necessary.
- Reviewed and verified invoices for accuracy and completeness.
- Processed vendor invoices in a timely manner.
Customer Service Cashier
Toys R Us
Massapequa, NY
09.2007 - 12.2007
- Greeted customers and provided friendly customer service.
- Verified that all coupons were valid prior to processing them into the system.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Operated cash registers to process payments for goods and services.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Service Secretary
Herbee Dodge
West Islip, NY
08.2002 - 03.2004
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Provided administrative support to the Office Manager and other staff members.
Catering Server
Villa Monico
West Islip, NY
02.2000 - 06.2002
- Communicated effectively with co-workers to ensure smooth operation during events.
- Collaborated with other staff members on duties assigned for each catered event.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
Education
Associate of Applied Science - Business Administration And Management
Suffolk County Community College
Selden, NYSkills
- File Management
- Billing and Invoicing
- Spreadsheet development
- Database entry
- Scheduling and calendar management
- Database Administration
- Staff Support
- Scheduling appointments
- Verbal Communication
- Expense Reporting
Affiliations
I am a mom of 3, I have spent many years balancing sports, school and everything in between.
Accomplishments
- I was inducted into the Alpha Sigma Lambda honor society
References
References available upon request.
Timeline
Office Secretary
Metro Heating & Air Conditioning
05.2011 - Current
Customer Service Cashier
Toys R Us
09.2007 - 12.2007
Service Secretary
Herbee Dodge
08.2002 - 03.2004
Catering Server
Villa Monico
02.2000 - 06.2002
Associate of Applied Science - Business Administration And Management
Suffolk County Community College
Similar Profiles
Avonpreet SinghAvonpreet Singh
HVAC Installer at Perfect Air Heating & Air ConditioningHVAC Installer at Perfect Air Heating & Air Conditioning
Eric LongtonEric Longton
Heating and Air Conditioning Service Technician at Air Doctor Air Conditioning & HeatingHeating and Air Conditioning Service Technician at Air Doctor Air Conditioning & Heating
James FinkJames Fink
Lead HVAC Installer at Green Air, Inc. Air Conditioning And HeatingLead HVAC Installer at Green Air, Inc. Air Conditioning And Heating
Keira FoyKeira Foy
Babysitter at Randazzo FamilyBabysitter at Randazzo Family
Christopher BerardinoChristopher Berardino
Paraprofessional at North Babylon School DistrictParaprofessional at North Babylon School District