Open To Work
Toni Burwood
LEGO Brand Retail
Vernon
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Customer Service RepresentativeCustomer Service Representative
Work Type
Full Time
Location Preference
HybridRemote
Location:
Vernon, CTVernon, CT
Open to relocation:
No
Important To Me
Healthcare benefitsWork from home optionCompany Culture
23
years of professional experience
Dedicated customer service representative with expertise in relationship building, problem-solving, and communication. Proven ability to enhance customer satisfaction and train team members to improve overall service delivery.
Work History
Customer Service Representative
12 Years- Managed customer inquiries across multiple channels, ensuring timely and accurate responses.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Trained new team members on customer engagement best practices and store operations.
Customer Service Representative
11 Years- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Associate of Applied Business - Accounting
Skills
Customer service
Call center experience
Customer relations
Customer database management
De-escalation techniques
Order fulfillment
Payment processing
Transaction handling
Document management
Active listening
Relationship building
Critical thinking
Timeline
Customer Service Representative
LEGO Brand Retail
08.2014 - CurrentRead More
Customer Service Representative
Rockville Bank
05.2003 - 05.2014Read More
New England College of Business
Associate of Applied Business from Accounting
Read More