TONI CARRASCO
Houston,TX
Summary
Certified Medical Assistant with over 10 years of experience, including 2 years specializing in prior authorizations and insurance verification. Proven ability to thrive in high-pressure environments while maintaining attention to detail. Strong relationship-building skills enhance collaboration and communication, ensuring patient advocacy throughout the authorization process. Committed to achieving high levels of patient satisfaction and adhering to regulatory standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UT Health Children’s Heart Institute
Houston, TX
05.2023 - Current
- Highly organized, and detail-oriented, with the ability to manage multiple tasks and prioritize workload to meet deadlines.
- Efficiently performed clinical tasks, including taking vital signs, preparing patients for examinations, and performing EKGs.
- Demonstrated strong interpersonal skills in interactions with patients, providers, and staff to ensure a positive healthcare experience.
- Maintained accurate and up-to-date patient records in compliance with medical office protocols and regulations.
- Proficient in obtaining prior authorizations and verifying insurance coverage for a variety of medical procedures and services, ensuring timely patient care, and accurate billing.
Certified Medical Assistant
TCH Plan-The Center for Women and Children
Houston, TX
12.2022 - 03.2023
- Ensured cleanliness and stock of exam rooms while preparing patients for exams through vital signs and assessments.
- Executed clinical procedures including urinalysis, newborn screenings, vaccinations, EKGs, nebulizer treatments, and rapid testing.
- Optimized patient flow by scheduling appointments and addressing patient inquiries efficiently.
- Delivered patient education on health maintenance and vaccinations to promote well-being.
Server/Shift Lead
Moonshine Deck
Houston, TX
02.2021 - 01.2022
- Extended warm welcomes to guests, offering in-depth menu explanations, addressing inquiries, and providing outstanding experiences for all guests.
- Ensured smooth shift changes by delegating tasks and strategically assigning servers based on experience and performance.
- Motivated waitstaff team to overcome challenges through collaboration.
- Provided on-the-job training and coaching to develop staff skills and knowledge.
- Resolved customer complaints and conflicts professionally, maintaining a positive team atmosphere.
Server/Shift Lead
Present Company
Houston
09.2020 - 02.2021
- Extended warm welcomes to guests, offering in-depth menu explanations and addressing inquiries
- Implemented COVID-19 safety measures to create a secure environment for guests
- Provided exceptional customer service by anticipating and addressing guest needs
- Communicated clearly and professionally with guests to enhance their dining experience.
Server /Server Shift Leader
Bungalow Heights
Houston, TX
02.2019 - 02.2020
- Provided exceptional guest service by guiding menu selections, processing orders efficiently, and managing guest checks.
- Built lasting customer loyalty through personalized attention.
- Collaborated effectively with the team to enhance the guest experience.
- Provided on-the-job training and coaching to develop staff skills and knowledge.
Medical Assistant
Bee Well Pediatrics Endocrinology
Houston, TX
01.2017 - 01.2019
- Conducted patient registration, including scheduling, intake, and insurance verification.
- Performed patient rooming by collecting vital signs and reviewing medical histories.
- Provided education on diabetes management, growth hormone therapy, and thyroid health.
- Compiled and submitted clinical documentation for insurance verification and prior authorizations.
- Verified diagnostic accuracy through ICD-10 coding to facilitate insurance authorization.
- Successfully appealed prior authorization denials to ensure timely patient care.
Medical Assistant
NightLight Pediatric Urgent Care
Pearland
10.2014 - 12.2016
- Greeted and triaged all patients for physical exams by taking basic vital signs
- Delivered physician-ordered medications, including injections, nebulizer treatments, and oral medications
- Coordinated lab specimen management, from collection to result communication, including patient education and treatment guidance
- Maintained clean, stocked exam rooms and prepared patients for exams by obtaining vital signs, performing assessments
- Sorted, organized, and distributed daily faxes to appropriate staff.
Medical Assistant
Texas Children’s Pediatrics-PMG
Houston
10.2011 - 08.2013
- Maintained clean, stocked exam rooms and prepared patients for exams by obtaining vital signs, performing assessments, and administering immunizations
- Successfully secured prior authorizations for all physician-ordered durable medical equipment, referrals, and medications
- Managed and resolved patient inquiries through phone calls and EMR messaging
- Allocated appointment times to maximize physician productivity
- Routinely stocked and sanitized exam rooms to meet clinical standards.
Education
Medical Assistant Certificate -
Sanford-Brown College
Houston09-2010
High School Diploma -
Klein Collins High School
Spring05-2006
Skills
- HIPAA compliance
- Medical terminology
- Electronic health records management
- Patient scheduling and documentation
- Medical billing and coding
- Vital sign monitoring
- CPR certification
- Microsoft Office proficiency
- Time management
- Interpersonal communication
- Conflict resolution
- Team collaboration
- Customer service
Certification
- Certified Medical Assistant
- CPR/BLS CERTIFIED
References
References available upon request
Timeline
Certified Medical Assistant
UT Health Children’s Heart Institute
05.2023 - Current
Certified Medical Assistant
TCH Plan-The Center for Women and Children
12.2022 - 03.2023
Server/Shift Lead
Moonshine Deck
02.2021 - 01.2022
Server/Shift Lead
Present Company
09.2020 - 02.2021
Server /Server Shift Leader
Bungalow Heights
02.2019 - 02.2020
Medical Assistant
Bee Well Pediatrics Endocrinology
01.2017 - 01.2019
Medical Assistant
NightLight Pediatric Urgent Care
10.2014 - 12.2016
Medical Assistant
Texas Children’s Pediatrics-PMG
10.2011 - 08.2013
Medical Assistant Certificate -
Sanford-Brown College
High School Diploma -
Klein Collins High School