Annalisa Carrizales
Bakersfield,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advisor
Best Buy
10.2022 - 03.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Associate
Home Depot
05.2021 - 10.2022
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Customer Service
Kentucky Fried Chicken
10.2019 - 05.2021
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
Education
High School Diploma -
West High School
Bakersfield, CA05.2019
Skills
- Loss Prevention
- Customer Service
- Problem-Solving
- Suggestive Selling
- Product Recommendations
- Motor Skill Development
- Safety awareness
- Arts and crafts
- Mediation
- Leading activities
- Money Handling
- Safe Food Handling
Certification
- CPR Certificate - September 2017- September 2021
Hobbies
- Listening to and making music
- Journaling
- Self-studying languages, history and mythology
- Illustration
Timeline
Advisor
Best Buy
10.2022 - 03.2024
Associate
Home Depot
05.2021 - 10.2022
Customer Service
Kentucky Fried Chicken
10.2019 - 05.2021
High School Diploma -
West High School