Toni Casillas
Superior,AZ
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
32
32
years of professional experience
Work History
Server
Guayo’s on the Trail
Globe, AZ
10.2020 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Assisted in training new team members on menu items and service standards.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
- Processed payments efficiently using point-of-sale system to streamline transactions.
- Resolved guest complaints promptly, ensuring positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Supervisor
Texas Roadhouse
Queen Creek, AZ
01.2018 - 03.2020
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored staff on best practices for food preparation and safety standards.
- Implemented inventory management systems to reduce waste and improve efficiency.
- Coordinated team schedules to maximize coverage during peak dining hours.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Developed and enforced operational policies that aligned with company standards and goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
Village Inn
Queen Creek, AZ
01.2015 - 01.2018
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on service standards and operational best practices.
- Implemented process improvements, enhancing efficiency in customer service workflows.
- Analyzed sales data to identify trends and drive inventory management decisions.
- Conducted regular audits of food safety practices, ensuring adherence to health regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Server
Chalo’s
Globe, AZ
11.1994 - 05.2014
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Trained new staff on restaurant protocols and customer interaction techniques.
- Collaborated with kitchen staff to ensure accuracy of orders and peak service quality.
Education
High School Diploma -
Mesa High
Mesa, AZ05.1994
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Order accuracy
- Food safety practices
- Ordering procedures
Timeline
Server
Guayo’s on the Trail
10.2020 - Current
Supervisor
Texas Roadhouse
01.2018 - 03.2020
Assistant Manager
Village Inn
01.2015 - 01.2018
Server
Chalo’s
11.1994 - 05.2014
High School Diploma -
Mesa High