Toni Elam
Garland,TX
Summary
Dynamic and people-focused professional with over 9 years of experience in customer relations, office support, sales, operations, and leadership. Proven expertise in relationship building, administrative coordination, event planning and logistics, effective communication, and process optimization. Holds a Bachelor of Science in Integrative Studies with concentrations in anthropology, international studies, and business, complemented by a strong emphasis on communications. Committed to fostering collaborative environments that drive organizational success and enhance customer experiences.
Overview
3
3
years of professional experience
Work History
Substitute Teacher
Garland Classical Academy (now Ignite Community School)
01.2022 - 06.2023
- Provided teaching support for Pre-K through 8th grade through short-term and longer-term assignments.
- Created classwork and assignments, teaching unit lessons, maintaining continuity, structure, and engagement.
- Adapt quickly to different classroom environments, staff expectations, and student needs while supporting daily operations.
Inside Sales Associate
Publishing Concepts, Inc.
06.2021 - 12.2021
- Conduct interviews for oral history projects, update alumni and member records, and support project sales activities.
- Build trust quickly with customers through guided conversations to gather meaningful project information.
- Achieved an 18% close rate on impulse-buy packages priced at $200-$500.
Customer Rapport Specialist
Village Green
12.2019 - 04.2021
- Main point of contact for customers, handling phones, multiple inboxes, service questions, and problem resolution.
- Support office operations through route coordination, production posting, accounts receivable tasks, and organized recordkeeping.
- Volunteered to lead a multi-week transition after a new treatment program and payment structure were rolled out to customers prematurely; identified the issue, corrected inaccurate information, revised the rollout plan, and aligned the transition with both leadership expectations and customer needs while protecting credibility and revenue.
- Created shared-use documents for employees, inventory, and training procedures to improve consistency and efficiency.
- Cleared several years’ worth of erroneous and duplicate accounts for a much smoother technician and office admin experience.
Education
Bachelor of Science - Integrative Studies
University of North Texas
Denton, TX2026
Associate of Science -
Dallas College
Dallas County, TXBurleson High School
Burleson, TXSkills
- Administrative support
- Sales
- Inventory and financial management
- Written and verbal communication
- Relationship management
- Office coordination
- Records management
- Microsoft Office
- Team leadership
- Mediation
- Problem solving
- Attention to detail
- Organization
- Workflow optimization
- Adaptability
Timeline
Substitute Teacher
Garland Classical Academy (now Ignite Community School)
01.2022 - 06.2023
Inside Sales Associate
Publishing Concepts, Inc.
06.2021 - 12.2021
Customer Rapport Specialist
Village Green
12.2019 - 04.2021
Bachelor of Science - Integrative Studies
University of North Texas
Associate of Science -
Dallas College
Burleson High School
ADDITIONAL EXPERIENCE
- Commission Sales Associate — JCPenney, Burleson, TX
- Server — TGI Friday's, Burleson & Arlington, TX
- Sales Associate & Café Barista — Borders, Fort Worth, TX
- Bartender — Hawaiian Waters, Garland, TX