TONI GARCIA GALVAN
Florence,OR
Summary
Dedicated to enhancing customer satisfaction through effective communication and swift issue resolution. With hands-on experience in fast-paced food service and community programs, actively contributed to team success by ensuring smooth operations and maintaining high standards of service quality.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Busser, Dishwasher, Food Prep
Happy Taco
Florence, USA
07.2026 - Current
- Washed dishes to maintain cleanliness and support uninterrupted food service
- Bussed and reset tables during peak service, maintaining dining area cleanliness and supporting waitstaff to reduce table turnover time
- Set tables and rearranged the dining area to accommodate larger groups and prepared the restaurant for special events
- Processed customer orders via POS system, ensuring accuracy and effective communication with kitchen staff for seamless service
- Took customers' food and drink orders accurately
- Collaborated with the kitchen and bar staff for prompt and correct delivery of orders
- Memorized the menu and recommended appetizers, meals, and drinks
- Resolved customer concerns on the spot, de-escalating complaints to ensure positive dining experiences
Youth Consultant
Lane Education Service District
Eugene, USA
11.2024 - Current
- Designed and implemented programs aimed at empowering youth leadership skills.
- Collaborated with county-wide leadership network to amplify student voice in Lane County schools, engaging over 50 students across multiple districts.
- Facilitated student input sessions to ensure representation in school decision-making processes.
- Co-created inclusive training materials with educators to improve program design and accessibility.
High School Coffee Shop Barista Volunteer
MHS
Mapleton, USA
08.2023 - 06.2025
- Processed cash register transactions for 10-15 customers per shift with accuracy, upselling specialty drinks to enhance customer experience
- Prepared and served high-quality beverages to customers daily.
- Restocked coffee, milk, syrups, and cups using daily checklists while ensuring cleanliness during peak morning hours
- Maintained cleanliness and organization of the coffee shop environment.
- Assisted in training new baristas on drink preparation techniques.
Education
High School Diploma -
Mapleton High School
Mapleton, OR06-2027
Skills
- Point of sale operation expertise
- Order processing
- Table arrangement and organization
- Stock replenishment
- Menu planning and development
- Customer service excellence
- Conflict resolution strategies
- Team collaboration
Certification
- OR Food Handlers Card
- American Red Cross First Aid/CPR/AED
Languages
- Spanish, Intermediate conversational - speaking, reading, listening
- English, Native
Timeline
Busser, Dishwasher, Food Prep
Happy Taco
07.2026 - Current
Youth Consultant
Lane Education Service District
11.2024 - Current
High School Coffee Shop Barista Volunteer
MHS
08.2023 - 06.2025
High School Diploma -
Mapleton High School