Toni Gooding
Burleson,TX
Summary
Dynamic Operations Manager with a proven track record at KB Family Roofing, excelling in workflow optimization and team leadership. Expert in problem-solving and regulatory compliance, I successfully enhanced operational efficiency and client satisfaction through innovative solutions and effective communication. Committed to driving results and fostering strong customer relationships.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
18
18
years of professional experience
Work History
Operations Manager
KB Family Roofing
Mansfield, TX
12.2015 - Current
- Assist in daily operations by monitoring workflow and identifying areas for improvement.
- Create solutions for problematic areas.
- Support team in implementing standard operating procedures to enhance efficiency.
- Coordinate and schedule management to ensure optimal resource allocation across contractors, sales representatives, suppliers and customers.
- Liaison for customers, contractors, sales representatives and insurance companies.
- Create and seek marketing and advertising opportunities.
Billing Manager
Albert, Neely, & Kuhlmann, LLC
Fort Worth, TX
08.2007 - 09.2015
- Led monthly billing cycle, ensuring accuracy and compliance with financial regulations for Oil & Gas Company and Real Estate matters.
- Developed and implemented streamlined invoicing processes to enhance efficiency.
- Analyzed billing discrepancies, resolving issues to maintain client satisfaction with punctual and timely invoicing.
- Generated Profit and Loss Reports.
- Opened Client Files with necessary details specific to their case.
- Generated Financial Worksheet to reflect Attorney Overrides.
- Submitted Invoices and Statement Letters Weekly.
- Executive Assistant to Partners and Associates.
Education
Associate of Applied Science - Dental Assisting
Concorde Career College
Arlington, TX05-2007
High School Diploma -
Burleson High School
Burleson, TX05-2002
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Quick Learning
- Employee relations and conflict resolution
- Planning and implementation
- Project management
- Operations oversight
- Customer relationship management
- Client relationships
- Workflow optimization
- Schedule management
- Regulatory compliance
- Quality assurance controls
Timeline
Operations Manager
KB Family Roofing
12.2015 - Current
Billing Manager
Albert, Neely, & Kuhlmann, LLC
08.2007 - 09.2015
Associate of Applied Science - Dental Assisting
Concorde Career College
High School Diploma -
Burleson High School