Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Toni Graham-Chappell

Colton,CA

Summary

Organized and ambitious individual seeking a new challenging role as pharmacy technician that will draw a stronger background in customer care, mathematical skills, detailed clerical work and technology.

Overview

12
12
years of professional experience

Work History

Operations Manager

Walgreen's Pharmacy
01.2018 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • HIPPA verify patient’s information
  • Confirm billing information, refill requests
  • Third part rejections
  • Strong knowledge in sig codes
  • Verify out dates, return expired/ excessive inventory, ordering medication
  • Knowledgeable in Anda and/or Amerisource, AS400 system,
  • Compounding
  • Create weekly schedules,
  • Coach and develop team members by setting goals and meet metrics
  • Handle customer complaints
  • Inventory prep/organize workflow
  • Train new associates, screen and evaluate potential employees

PSR II

CVS Specialty Pharmacy
03.2017 - 12.2017
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.

Pharmacy Technician

Walmart
11.2013 - 03.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.

Education

Certifction - Pharmacy (Pre-Pharmacy)

North-West College - Riverside
Riverside, CA
11.2013

High School Diploma -

Valley View High School
Moreno Valley, CA
06.2011

Skills

  • Planning and Implementation
  • Apple Final Cut Pro
  • Microsoft Visual Basic
  • Veritas NetBackup
  • Team Player
  • Problem solver

Timeline

Operations Manager

Walgreen's Pharmacy
01.2018 - Current

PSR II

CVS Specialty Pharmacy
03.2017 - 12.2017

Pharmacy Technician

Walmart
11.2013 - 03.2017

Certifction - Pharmacy (Pre-Pharmacy)

North-West College - Riverside

High School Diploma -

Valley View High School

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Toni Graham-Chappell