Toni Guzzardo

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.

Owner/operator of eight chair hair salon. All aspects of cosmetology, including marketing hair products. Involved in ongoing training to learn new technique.

• Advised clients on styles, layouts, budgets, and overall designs.
• Optimized small spaces using innovative storage solutions and clever furniture arrangements for increased functionality.
• Streamlined project execution by maintaining clear communication between clients, suppliers, and team members.
• Transformed outdated interiors into stylish, modern spaces that met clients'' aesthetic preferences and functional needs.