TONI HAWKINS
Columbia,SC
Summary
My achievements include earning my Property & Casualty insurance license, along with my Life, Health, and Accidental insurance license, which reflects my commitment to professional growth and regulatory knowledge. Throughout my career, I have consistently taken on roles that require accuracy, organization, and strong communication, including managing client information, processing documentation, and ensuring compliance with policies and procedures. I’m proud of my ability to adapt quickly to new systems, build rapport with clients, and contribute to positive customer experiences while maintaining high standards of professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Machine Operator
KOYO/JTEKT
07.2024 - Current
- Prepare machinery for production by calibrating, cleaning, and setting up according to specifications.
- Feed raw materials into the machine as needed.
- Monitor machine functions and adjust settings to maintain optimal production quality.
- Conduct regular inspections of output to identify defects and ensure quality standards are met.
- Use measuring tools to verify product dimensions and tolerance.
- Report and record any quality issues to supervisors.
Eligibility Specialist I
Tek Systems
03.2024 - 07.2024
- Conducted telephone interviews to assist clients in determining eligibility for SNAP and FI.
- Collected and verified information to determine eligibility for benefits, processing when all documentation was available.
- Managed billing and accounts receivable, ensuring accurate and timely processing of client payments.
- Documented all required information and client contact thoroughly.
- Coordinated with clients to resolve billing issues and discrepancies.
- Performed shelter/emergency response duties as directed.
Patient Service Representative
Eau Claire Cooperative
05.2023 - 03.2024
- Managed patient intake, registration, and scheduling to ensure a positive experience.
- Coordinated with healthcare providers, insurance companies, and departments to resolve billing issues.
- Managed billing and accounts receivable, ensuring timely patient payments and reimbursements.
- Maintained confidentiality of patient records in compliance with HIPAA.
Medical Admin Lead
ATC Healthcare
09.2020 - 05.2023
- Performed low complexity nasal swabs competently.
- Ensured specimen integrity through proper handling and processing.
- Adhered to company policies, quality control, and safety procedures.
- Greeted patients and visitors in a polite and professional manner.
Dietary Technician/Host/Call Representative
Palmetto Health Richland
03.2020 - 09.2020
- Observed patient food intake and reported progress to dietitian.
- Evaluated dietary histories to plan personalized nutrition programs.
- Planned menus and guided food selections based on individual needs.
- Delivered talks on diet, nutrition, and health to promote wellness.
Guest Service Agent
Value Place
04.2018 - 09.2020
- Communicated clearly and empathetically with guests.
- Handled reservations, cancellations, and front desk operations.
- Assigned rooms, issued keys, and collected payments.
- Accepted mail and deliveries, forwarding to GM.
- Managed pre-registration and room blocking.
Education
undefined
Alabama State University
01.2020
undefined
Columbia High School
06.2019
Skills
- Medicaid programs
- Data entry
- EHR management
- Communication & Interpersonal skills
- Organizational skills
- Multitasking
- Microsoft Office & Healthcare software
- Patient confidentiality (HIPAA)
- Medical billing & Accounts receivable
- Yardi Breeze
- Entrata (Leasing & Property Management Platform)
Certification
P&C License
Life, Health Accidental
RBT 40-Hour Training
Timeline
Machine Operator
KOYO/JTEKT
07.2024 - Current
Eligibility Specialist I
Tek Systems
03.2024 - 07.2024
Patient Service Representative
Eau Claire Cooperative
05.2023 - 03.2024
Medical Admin Lead
ATC Healthcare
09.2020 - 05.2023
Dietary Technician/Host/Call Representative
Palmetto Health Richland
03.2020 - 09.2020
Guest Service Agent
Value Place
04.2018 - 09.2020
undefined
Alabama State University
undefined
Columbia High School