TONI IWAMIZU

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

-Shift Lead

-Trained new workers

• Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients
• Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup
• Assisted with cashiering and Point of Sale (POS) system procedures during busy hours
• Provided prompt service to customers in order to maintain high levels of satisfaction
• Kept track of food distribution, double-checked special diet guidelines, and quickly delivered meals to recipients
• Assisted customers in placing orders, explained menu items, and suggested food allergy-friendly options
• Was in charge of training new employees
• Created orders, documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints

• Hard labor
• Followed instruction and completed task to the best of my ability