Toni Johnson
Lacey,WA
Summary
Organized Crew Trainer experienced in instructing employees and overseeing staff development in food handling and customer service. Achieved increased productivity and enhanced service quality through effective task distribution, performance monitoring, and employee assessment. Focused on fostering a positive work environment that drives company growth and team success.
Overview
16
16
years of professional experience
Work History
Crew Trainer
McDonald's Hawks Prairie
Lacey, Washington
06.2010 - Current
- Delivered hands-on training in food preparation and customer service skills.
- Trained new crew members on company policies and procedures.
- Monitored crew performance to maintain quality service and efficiency.
- Provided constructive feedback and one-on-one coaching to employees.
- Provided feedback to team members for continuous improvement and engagement.
- Ensured compliance with health and safety standards during operations.
- Ensured that all safety protocols were followed during training sessions.
- Stayed up to date on requirements of all team positions to optimize training.
- Supported management in implementing new menu items and promotions effectively.
Education
Mt Tahoma High School
Tacoma, WASkills
- Food safety compliance
- Food preparation
- Sanitation and cleaning
- Customer service instruction
- Employee training
- Training design
- POS system instruction
- Operational efficiency
- Team performance monitoring
- Team leadership
- Employee engagement
- Coaching and mentoring
- Customer relationship management
- Customer service
- Workplace safety
- Reliability and punctuality
- Multitasking and organization
- Conflict resolution
- Problem solving
- Motivation techniques
- Effective communication
- Verbal and written communication
- Dress code enforcement
- Product knowledge
- Product knowledge
- Verbal and written communication
Accomplishments
- Crew Member Of The Year NW Region 2015
- Employee of the month February 2022
- Multiple Customer Satisfaction Mentions on customer surveys
Timeline
Crew Trainer
McDonald's Hawks Prairie
06.2010 - Current
Mt Tahoma High School