Toni Johnson
Eagan,MN
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Patient Service Representative
Medi-Cal - DHCS
Remote, Ca
10.2023 - 05.2025
- Answer incoming calls at a high volume daily from members and identify the assistance the customer needs (i.e., benefit and eligibility, billing and payments, authorization for treatments and explanation of benefits (EOBs).
- Achieved performance goals in efficiency, accuracy, quality, and attendance, ensuring high standards in patient service.
- Complete required member verification while enforcing HIPAA.
- Asked targeted questions and actively listened to identify member inquiries while documenting information in CRM systems.
Shipping Clerk
Fox Head INC.
Stockton, Ca
03.2021 - 07.2023
- Facilitated order fulfillment by moving orders between packing and shipping areas.
- Leveraged barcode scanning, mic and headphone technology and real-time tracking to reduce picking errors and improve order accuracy.
- Organized products by marking containers with labels and stocking shelves.
- Streamlined order fulfillment by optimizing picking routes and strategies.
- Marked containers with labeling and stocked shelves to organize products.
Education
High School Diploma -
One.Ethics SJCOE
Stockton, Ca 07.2016 - 05.2017
Skills
- HIPAA compliance
- Medical terminology
- Insurance verification
- Customer service operations
- Data entry accuracy
- Customer service
- Active listening
Timeline
Patient Service Representative
Medi-Cal - DHCS
10.2023 - 05.2025
Shipping Clerk
Fox Head INC.
03.2021 - 07.2023
High School Diploma -
One.Ethics SJCOE
07.2016 - 05.2017