Toni Joseph
Fort Lauderdale,USA
Summary
Dedicated individual pursuing opportunity to apply customer service skills in a supportive, people-centric setting, driving collective success towards corporate aspirations.
Overview
8
8
years of professional experience
Work History
Supervisor
The UPS Store
Fort Lauderdale, USA
12.2020 - 03.2025
- Processed Amazon returns efficiently, enhancing customer satisfaction.
- Certified documents as a notary to meet legal requirements.
- Provided exceptional customer service for walk-in clients and telephone inquiries.
- Trained and mentored new staff on store procedures and customer service standards.
- Managed inventory levels by ordering supplies and organizing stockroom.
- Oversaw cash handling processes, ensuring accurate financial transactions.
- Resolved customer complaints with effective solutions and support.
- Collaborated with team members to optimize service delivery and improve operational efficiency.
Return Agent
Budget Car Rental
Fort Lauderdale, USA
01.2019 - 02.2020
- Help with exchanges if customers are having problems with rental
- Assisted customers with return paperwork and resolved any issues promptly.
- Processed vehicle returns and inspected for damages and cleanliness.
- Managed vehicle inventory, ensuring accurate tracking and organization.
- Coordinated with maintenance staff for timely vehicle servicing and repairs.
- Verified customer information for return items, including name, address and phone number.
- Greeted customers upon arrival in store and provided friendly customer service.
- Inspected returned items to ensure they were in good condition prior to restocking.
- Utilized rental management software for efficient transaction processing and reporting.
Apple tech support
Teleperformance Call center
North Lauderdale, USA
04.2017 - 01.2019
- Inbound/Outbound calls for Apple
- Provide tech support for all Apple products
- Build trust with the customers so that you can help resolve their issue
TSA Agent
Transportation Security Administration, TSA
Fort Lauderdale, USA
11.2016 - 04.2017
- Operated screening equipment to identify hazardous objects in baggage and on passengers.
- Conducted thorough physical searches, including pat downs and property inspections, ensuring safety.
- Evaluated potential threats through keen observation and effective communication skills.
- Managed terminal entry and exit points to uphold a secure environment.
- Performed bag searches by lifting items weighing up to 50 lbs for detailed inspections.
- Implemented standard operating procedures during peak travel periods for operational efficiency.
- Assisted passengers with security procedures and regulation questions, fostering clarity.
- Provided directions and addressed public inquiries to enhance traveler experience.
Education
High school -
Piper High School
Sunrise, FLSkills
- Customer service excellence
- Records management
- Team leadership
- Effective communication
- Organizational skills
- Culturally competent
- Results-Oriented
- Data entry (35 WPM)
- Printer and copier operation
- Interpersonal skills
- CPR certified
Timeline
Supervisor
The UPS Store
12.2020 - 03.2025
Return Agent
Budget Car Rental
01.2019 - 02.2020
Apple tech support
Teleperformance Call center
04.2017 - 01.2019
TSA Agent
Transportation Security Administration, TSA
11.2016 - 04.2017
High school -
Piper High School