Toni Kennedy
Brentwood,New York
Summary
I am an honest and dedicated individual. I carry positive people skills and offer a willingness to help and assist customers or clients specific to they're needs. I am a good listener whether its to resolve issues or in learning new processes and programs. I strive to learn and work with a great team and be productive.
Overview
34
34
years of professional experience
Work History
Claims Representative
GEICO
05.2000 - 04.2023
- Supervisor for Medical billing /Peer call center department. I am familiar with medical terminology and coding trained staff, overseeing billing process accurately. Payroll, scheduling, hiring, training and ensured associate adherence to company policies. Administered yearly-associate performance reviews and calculated pay reviews. Collaborated best workforce/workflow practices geared for associate development and productivity.
- Handle PIP/No fault claims which are injury claims from car accidents . Investigated and handled file for specific forms and documents to be completed. Clearly explained process to customers and update files for correct handling process to customers claims. Calculated loss wage and additional experience claims. Paid, delayed and denied medical billing. Tracked life of file and set up timely appointments to determine if further care needed.
- Worked in a claims call center. Handle first notice of car accident loss reports. Reviewed coverages per policy contract and explained the claims process and give damage options. Determined liability/fault of accident. Overtime, I went thru many computer program changes and I was able to apply and learn for accurate file updates for company records.
Pricing Coordinator
Pathmark Supermarket
06.1989 - 06.2002
- Back-up to department supervisor assisted with scheduling shifts. Entered/timed weekly price change batches. Coordinated weekly price thru sales tags and signage on shelf and endcaps[s. Cashier experience.
Receptionist
The Electrolysis Center, Permanent Make
01.1998 - 04.2000
- Thru phone or in person scheduled clients appointments, processed treatment records, payments transactions. Ensured technician rooms stocked with supplies. Maintained cleanly waiting area. Updated and organized client files.
Education
Some College - Buisness
Suffolk County Community College
Brentwood, NY01.2015
Some College - Music
Fives Towns College
Dix Hills, NY01.2006
Skills
- Phones, Filing, handling monetary transactions, phone, medical terminology,organizational,team management, insurance verification ,scheduling, CPT coding ICD-10, clerical, records, billing
Timeline
Claims Representative
GEICO
05.2000 - 04.2023
Receptionist
The Electrolysis Center, Permanent Make
01.1998 - 04.2000
Pricing Coordinator
Pathmark Supermarket
06.1989 - 06.2002
Some College - Buisness
Suffolk County Community College
Some College - Music
Fives Towns College
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