Toni Kopping
Rice Lake,WI
Overview
21
21
years of professional experience
Work History
Occupancy Specialist
Rice Lake Housing Authority
07.2004 - 04.2025
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods while maintaining high-quality standards for incoming tenants.
- Reduced delinquency rates by facilitating payment plans for struggling tenants and providing financial counseling resources.
- Managed resident disputes professionally, mediating conflicts as needed to maintain a harmonious community atmosphere.
- Maintained accurate records of all tenant interactions using property management software systems, ensuring streamlined communication among team members.
- Enhanced community relations by organizing events and programs that fostered positive interactions between residents and management.
- Streamlined the application process for prospective tenants, resulting in a reduced waiting time for unit allocations.
- Achieved timely lease renewals by proactively communicating with tenants about upcoming deadlines, ensuring continued high occupancy rates.
- Ensured compliance with housing regulations and policies through thorough review and verification of applicant documentation.
- Conducted regular inspections of property units, identifying maintenance needs and coordinating repairs to ensure safe living conditions for tenants.
- Improved overall tenant experience with prompt responses to inquiries regarding lease terms or policy clarifications.
- Supported management in maintaining a strong reputation for the property by adhering to ethical guidelines and demonstrating professionalism in all interactions with tenants.
- Provided support during audits, preparing necessary documentation and demonstrating adherence to relevant housing regulations.
- Fostered a welcoming environment for new tenants by conducting orientations and providing information on community resources and amenities.
Education
Associates - Administrative Assistant
Northwood Technical College (WITC)
Rice LakeHigh School Diploma -
Rice Lake High School
Rice Lake, WISkills
- Property management expertise
- Rent calculation
- Waiting list management
- Income verification
- Affordable housing programs
- Lease administration
- Teamwork and collaboration
- Customer service
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Application processing
Timeline
Occupancy Specialist
Rice Lake Housing Authority
07.2004 - 04.2025
Associates - Administrative Assistant
Northwood Technical College (WITC)
High School Diploma -
Rice Lake High School
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