Toni Kuster

- Team Leader: Led shifts and mentored team members at a bustling smoothie and acai bowl establishment, ensuring exceptional customer service and streamlined operations. Promoted in September 2022.
- Skilled Barista: Expertly crafted a diverse range of beverages and acai bowls, delighting customers with creative presentations and personalized recommendations. Engaged customers in friendly conversations, building relationships and enhancing their overall experience.
Demonstrated adaptability by efficiently handling peak customer periods and maintaining composure under pressure.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.