Toni Manning
Ut Southwestern Medical Center
Red Oak,TX
15
years of professional experience
Detail-oriented healthcare professional with extensive experience in health unit coordination, medical records, and electronic system documentation. Known for managing admissions, transfers, discharges, and scheduling with accuracy and efficiency. Strong support for nursing staff, providers, and patient communication.
Work History
Health Unit Coordinator
6 Years 1 Month- Coordinated patient admissions, transfers, and discharges while maintaining accurate unit documentation.
- Scheduled diagnostic tests, consults, and transport services to support timely patient flow.
- Entered orders and updated patient records in electronic medical systems with strong attention to detail.
- Managed phone communications, relayed messages, and prioritized requests for nursing staff and providers.
- Prepared charts, labels, and unit forms to ensure complete clerical support for clinical teams.
- Monitored census changes and updated bed status to support accurate patient placement.
- Maintained confidentiality and compliance while handling sensitive patient information and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
Health Unit Secretary
6 Years 8 Months- Coordinated patient admissions, transfers, and discharges while maintaining accurate unit flow.
- Communicated effectively with nurses, physicians, and families to relay critical unit information.
- Scheduled diagnostic tests, appointments, and transport services to support timely patient care.
- Answered incoming calls, routed messages, and prioritized urgent requests for clinical staff.
- Prepared admission packets, forms, and medical records while protecting patient confidentiality.
- Tracked unit supplies, replenished forms, and reported shortages to maintain daily operations.
- Supported efficient workflow by organizing correspondence, reports, and chart files for quick access.
- Collaborated with hospital staff during emergency situations, providing critical support in a fast-paced environment.
- Ensured accuracy of physician orders through meticulous transcription and verification processes.
- Maintained high standards of cleanliness within the unit by adhering to infection control protocols.
- Facilitated seamless transfer of patients between departments, minimizing delays in care provision.
- Demonstrated strong multitasking abilities by managing phone calls, visitor inquiries, and clerical tasks simultaneously.
- Streamlined communication between nursing staff and physicians, ensuring timely delivery of accurate information.
- Contributed to a positive work environment through effective teamwork, open communication channels, and proactive problem-solving approaches.
- Supported departmental goals by participating in ongoing training sessions related to best practices for Health Unit Secretaries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Front and Back Office Medical Assistant
1 Year 5 Months- Coordinated patient check-in, insurance verification, and appointment scheduling to optimize front office operations.
- Managed electronic health records, updated patient demographics, and ensured confidential information handling.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Communicated with patients regarding visit instructions, follow-up care, and billing questions with professionalism.
- Streamlined daily workflow by balancing administrative duties and clinical support across busy patient schedules.
- Prepared exam rooms, sterilized instruments, and maintained supply readiness for back office operations.
- Streamlined daily workflow by integrating administrative duties with clinical support in high-volume patient environments.
- Posted payments and charges to patient accounts and participated in billing processes.
- Processed referrals, prior authorizations, and prescription refill requests with attention to compliance requirements.
- Improved patient experience through friendly reception service while efficiently managing phone inquiries and appointment bookings.
- Adapted to fast-paced environments by efficiently shifting between front and back office tasks.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Assisted nurses and doctors during patient procedures, including genetic testing for cancer and biopsies, ensuring safety and compliance.
Medical Assistant
8 Months- Administered injections and routine procedures, following physician orders and safety protocols.
- Documented clinical notes in EHR, maintaining accuracy across encounters and follow-up care.
- Coordinated exam room preparation, supporting efficient patient flow and provider readiness.
- Supervised patient intake workflows, ensuring accurate histories, vitals, and chart updates.
- Verified insurance information and prepared referral paperwork for continuity of care.
- Maintained clinical supplies and equipment, supporting orderly, compliant back-office operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Healthcare - Medical Assisting
High School Diploma
Skills
Patient registration
Patient scheduling
HIPAA compliance
Healthcare systems
Chart assembly
Records management
Document management
Inventory management
Supply chain management
Training expertise
Critical thinking
Professional ethics
Unit reception
Inventory management
Timeline
Health Unit Coordinator
Ut Southwestern Medical Center
11.2014 - 12.2020Read More
Health Unit Secretary
Las Colinas Medical Center
03.2008 - 11.2014Read More
Front and Back Office Medical Assistant
Terre Q. McGlothin M.D P.A.
10.2006 - 03.2008Read More
Medical Assistant
David W. Carlson M.D.
02.2006 - 10.2006Read More
Remington College
Healthcare from Medical Assisting
Read More
Justin F. Kimball High School
High School Diploma
Read More