Toni McCalope
Humble,TX
Summary
Dynamic, results-oriented professional seeking opportunities for continuous growth and development. Passionate about leveraging skills and experiences to create a meaningful impact, drive success through collaboration, innovation, and contribute organizational goals while embracing new challenges for personal and professional growth.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Bakery Team Lead
HEB Grocery Store
Houston, TX
02.2023 - Current
- Supervised daily bakery operations, ensuring product quality and adherence to safety standards.
- Trained and mentored new team members on baking techniques and equipment usage.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Developed production schedules to optimize workflow and meet demand efficiently.
- Conducted regular quality checks on baked goods to maintain high standards of freshness and taste.
- Collaborated with store management to align bakery offerings with seasonal promotions and community events.
Head Cake Decorator
H.E.B.
Kingwood, TX
10.2015 - Current
- Assisted telephone customers with bakery inquiries, cancelled orders, and ordering conflicts.
- Maintained a clean and sanitized work area.
- Operated a variety of baking and decorating tools such as; mixers, carving tools, and confectionary products.
- Managed inventory and placed supply orders as needed.
- Managed bakery displays that increased sales percentages.
- Created custom cake and decoration orders.
- Tracked cake sales and production.
- Fulfilled orders of 50-75 cakes per day.
- Composed weekly, daily, monthly planners for everyday production and holidays.
Assistant Services Manager
H.E.B.
Atascocita, TX
09.2013 - 10.2015
- Assisted customers with service needs and developed effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear coaching.
- Met with customers to discuss service needs and offer available solutions.
- Completed training for 50 or less skilled service workers on standards, efficiency, and conflict resolutions for best in class customer service.
Bookkeeper
Blue Beacon Trucking Company
Hammond, LA
08.2010 - 08.2013
- Maintained and processed invoices, deposits, and money logs.
- Completed employee payroll.
- Organized and maintained bank statements, tracked expenses, posted daily receipts, and completed billing for vendors.
- Monitored invoices using financial software.
Education
High School Diploma -
Ponchatoula
LouisianaSkills
- Decorative cake artistry
- Retail visual merchandising
- Foundation in artistic disciplines
Certification
Annual Manager Food Safety Certificate
Timeline
Bakery Team Lead
HEB Grocery Store
02.2023 - Current
Head Cake Decorator
H.E.B.
10.2015 - Current
Assistant Services Manager
H.E.B.
09.2013 - 10.2015
Bookkeeper
Blue Beacon Trucking Company
08.2010 - 08.2013
High School Diploma -
Ponchatoula