TONI OTT

• Assisted nursing staff in providing direct patient care and support.
• Monitored vital signs and reported changes to medical team promptly.
• Maintained cleanliness and organization of patient rooms and equipment.
• Documented patient information accurately in electronic health records.

Provided guidance and support to underserved families in navigating Medicaid, CHIP, and ACA enrollment processes.

Facilitated enrollment processes and navigated community resources

Facilitated ongoing case support to ensure timely resolution of client issues.

• Processed and validated large volumes of account documentation while ensuring compliance with regulatory policies and internal procedures.
• Reviewed documentation for accuracy and completeness before submission to internal systems.
• Resolved documentation discrepancies and supported branch offices with account processing questions.
• Maintained detailed records across multiple internal databases and systems.
• Contributed to process improvements that reduced turnaround times for account processing.