Toni Permann
Leander
Summary
Dynamic and dedicated professional with a strong background in customer service at Capones Pizza and Pasta. Proven ability to enhance customer experiences through effective communication and relationship-building. Skilled in cash management and time management, consistently ensuring efficient operations and fostering repeat business. Committed to excellence and reliability in all tasks.
Overview
21
21
years of professional experience
Work History
Cashier
Capones Pizza and Pasta
Riverside, CA
01.2008 - 07.2009
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted customers with menu selections and maintained knowledge of daily specials.
- Handled cash, credit, and check transactions, ensuring secure cash management practices.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Office Manager's Assistant
White Glove Cleaning
Westminster, CA
01.1995 - 12.1997
- Coordinated office activities and ensured efficient daily operations.
- Managed scheduling for staff meetings and appointments, optimizing time management.
- Assisted in maintaining inventory of office supplies, ensuring availability for staff needs.
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Processed invoices and handled expense reports, ensuring accuracy in financial records.
- Streamlined communication between departments to improve workflow collaboration.
- Ensured compliance with local regulations by keeping track of necessary licenses and permits for business operations.
- Supported Office Manager in daily tasks, ensuring smooth workflow and timely completion of projects.
- Organized company events, fostering a positive work environment and boosting employee morale.
- Assisted in the development of office policies and procedures to ensure consistency in daily operations.
- Enhanced communication within the team by scheduling regular meetings and distributing agendas in advance.
- Maintained up-to-date employee records, tracking performance metrics for annual evaluations.
Courtesy Clerk/Cashier
Lucky Stores
Riverside, CA
01.1989 - 01.1995
- Assisted customers with inquiries and product locations, enhancing overall shopping experience.
- Maintained cleanliness and organization of store environment to promote safety and efficiency.
- Restocked shelves and displays promptly to ensure product availability for customers.
- Supported cashiers during peak hours, improving checkout flow and reducing wait times.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Maintained clean and tidy checkout area to optimize service delivery.
Education
No Degree - Cosmetology
Riverside City College
Riverside, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
Timeline
Cashier
Capones Pizza and Pasta
01.2008 - 07.2009
Office Manager's Assistant
White Glove Cleaning
01.1995 - 12.1997
Courtesy Clerk/Cashier
Lucky Stores
01.1989 - 01.1995
No Degree - Cosmetology
Riverside City College