Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Richmond

Milwaukee,WI

Summary

Dynamic Program Manager with a proven track record at Genesee Lake School, excelling in budget management and process improvement. Adept at leading teams and enhancing program delivery, I effectively implemented cost-control measures, optimizing resources to achieve financial targets. Committed to regulatory compliance and employee training, fostering a culture of professionalism and excellence.

Overview

10
10
years of professional experience

Work History

Program Manager

Genesee Lake School
Oconomowoc, WI
02.2023 - Current
  • Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints.
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted in developing training materials for new hires involved in the program activities.
  • Managed program budgets, optimizing resources to achieve financial targets and maximize return on investment.
  • Worked closely with other departments to support program technical aspects and cost proposals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Lead Caregiver

Silverado Senior Living
Menomonee Falls, WI
09.2015 - 12.2024
  • Maintained clean and well-organized environment for client happiness and safety.
  • Provided leadership and guidance to Caregivers, ensuring proper care of elderly patients.
  • Ensured compliance with all laws governing nursing homes, assisted living facilities, long-term care centers.
  • Developed and implemented effective strategies for managing challenging behaviors associated with dementia and Alzheimer's disease.
  • Instructed family members on how to provide bedside care.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained accurate records on each resident's medical condition and progress notes on a daily basis.

Laboratory Assistant

Summit Laboratory
Brookfield, WI
08.2022 - 01.2024
  • Conducted quality control testing on incoming materials to ensure accuracy of results.
  • Employed scientific methods to promote quality of collected samples and stored specimens.
  • Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
  • Participated in extra training and courses to refine and improve upon industry knowledge.
  • Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
  • Disposed of laboratory materials and samples using well established guidelines and instructions.

Education

Bachelor of Science - Criminal Justice

UW Parkside
Kenosha, WI
05-2016

Skills

  • Program management
  • Budget management
  • Financial analysis
  • Process improvement
  • Employee training
  • Regulatory compliance
  • Team leadership
  • Project planning
  • Relationship building
  • Professionalism

Timeline

Program Manager

Genesee Lake School
02.2023 - Current

Laboratory Assistant

Summit Laboratory
08.2022 - 01.2024

Lead Caregiver

Silverado Senior Living
09.2015 - 12.2024

Bachelor of Science - Criminal Justice

UW Parkside

Similar Profiles

CREATE PROFILE