Toni Stoddard
Coldstone Creamery
Taylorsville,UTAH
2
Languages
1
Certification
9
years of professional experience
Dynamic professional with a proven track record at Coldstone Creamery, excelling in customer service and team leadership. Skilled in Mandarin Chinese and adept at problem-solving, I implemented promotional strategies that boosted sales and enhanced customer engagement, fostering a loyal clientele and a positive work environment.
Work History
Assistant Manager
10 Months- Assisted in daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained new staff on company policies, procedures, and best practices for quality assurance.
- Managed inventory levels, performing stock counts and coordinating supply orders effectively.
- Implemented promotional strategies to enhance sales and drive customer engagement during peak seasons.
- Resolved customer complaints promptly, fostering a positive dining experience and maintaining brand loyalty.
- Monitored staff performance, providing feedback to enhance team productivity and efficiency.
- Analyzed sales data to identify trends, contributing to strategic decisions for product offerings.
- Coordinated staff schedules, optimizing labor resources while adhering to budgetary constraints.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Substitute Teacher K-12
7 Months- Delivered instructional support to diverse student groups across various subjects.
- Adapted lesson plans to meet individual learning needs and classroom dynamics.
- Fostered positive classroom environments promoting student engagement and participation.
- Implemented classroom management strategies to maintain order and focus during lessons.
- Collaborated with teachers to coordinate educational activities and resources effectively.
- Provided feedback on student progress, enhancing learning outcomes through tailored support.
Shipping Clerk
1 Month- Processed shipping orders accurately, ensuring timely dispatch of products.
- Coordinated inventory management, maintaining optimal stock levels for efficient operations.
- Operated shipping software to track packages and update shipment statuses in real time.
- Assisted in packaging and labeling shipments according to company standards and regulations.
Special Education Teacher
5 Months- Designed individualized education plans tailored to diverse student needs.
- Implemented adaptive teaching strategies to enhance student engagement and learning outcomes.
- Collaborated with multidisciplinary teams to assess student progress and modify instructional approaches.
- Developed and maintained positive relationships with students, parents, and support staff for effective communication.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
Pet Sitter/ House Sitter
6 Months- Provided attentive care for pets, ensuring their safety and well-being during client visits.
- Adapted to various pet behavioral needs, enhancing trust and comfort with animals.
- Executed daily feeding schedules and medication administration as instructed by pet owners.
- Maintained clean living environments for pets, promoting hygiene and health standards.
- Communicated regularly with pet owners, updating them on their pets' activities and behavior.
- Managed multiple clients simultaneously, demonstrating strong organizational skills and reliability.
Mandarin Interpreter
1 Year- Provided accurate Mandarin interpretation for religious services and events.
- Assisted in translating written materials to enhance communication among congregation members.
- Facilitated clear dialogue between Mandarin-speaking individuals and church leaders.
- Adapted quickly to diverse linguistic challenges during various church activities.
Missionary
1 Year 5 Months- Engaged community members through service projects and outreach programs.
- Facilitated workshops to educate individuals on personal development and spiritual growth.
- Developed relationships with local leaders to strengthen community ties and enhance collaboration.
- Organized and led group discussions focused on faith-based teachings and support networks.
- Implemented strategies to increase volunteer participation in church activities and initiatives.
- Provided guidance to new missionaries, fostering an inclusive environment for learning and adaptation.
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
Assistant Volleyball Coach
2 Months- Assisted in developing practice plans that improved team skill development and cohesion.
- Coordinated game strategies with head coach to enhance player performance during competitions.
- Mentored student-athletes on sportsmanship, teamwork, and communication skills on and off the court.
- Analyzed opponent gameplay to identify strengths and weaknesses for strategic planning.
- Organized team-building activities to foster a positive team culture and collaboration among players.
Volleyball Coach
1 Year 5 Months- Developed practice plans focused on skill development and teamwork among athletes.
- Instructed players on techniques, strategies, and game rules to enhance performance.
- Fostered a positive team environment, encouraging sportsmanship and collaboration.
- Evaluated player performance and provided constructive feedback for improvement.
Assistant Manager
5 Years- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Actress
5 Years- Annual multi-day Harry Potter Halloween event, portrayed multiple characters in an improvisation setting.
- Portrayed diverse characters in various productions, enhancing storytelling through emotional depth and authenticity.
- Developed strong relationships with fellow cast members, promoting teamwork and communication throughout productions.
- Researched roles extensively to deliver authentic portrayals, reinforcing dedication to craft and professionalism in performance.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Enhanced storytelling through the use of physical movement, facial expressions, and vocal techniques.
- Adapted to a variety of roles and genres, showcasing versatility as an actress.
Shift Lead
2 Years 4 Months- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on effective customer service techniques.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
Cake Decorator
2 Years 5 Months- Designed and decorated custom cakes to meet specific customer requests and enhance visual appeal.
- Collaborated with team members to ensure timely preparation and presentation of dessert orders.
- Maintained cleanliness and organization of bakery station, adhering to food safety guidelines.
- Assisted in inventory management by tracking supplies and restocking as needed for efficient operations.
Computer Data Entry
3 Months- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
- Provided administrative support by managing incoming calls, organizing files, and performing data entry tasks as needed.
Actress
1 Year 3 Months- Collaborated with directors and crew to execute creative visions, ensuring alignment with project objectives.
- Engaged in script analysis and character development, contributing to cohesive performances and production quality.
- Participated in promotional events and media interviews, increasing visibility for projects and building audience engagement.
Education
Medical Interpretation
Minor in Chinese Language
High School Diploma
Skills
Customer service
Money handling
Team leadership
Mandarin Chinese
Decision-making
Food preparation
Sales
Problem-solving
Customer relations
Accomplishments
I served a full-time mission for my church out of state. I was recognized as an employee by Coldstone Corporate and did some social media work with them.
I graduated with a minor in Mandain Chinese from the University of Utah, and am currently enrolled at Utah Valley University.
Certification
Medical Interpretation
Food Handlers
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Shipping Clerk
Huxwrx
03.2026 - 04.2026Read More
Special Education Teacher
Tagg Education
11.2025 - 04.2026Read More
Assistant Manager
Coldstone Creamery
10.2025 - CurrentRead More
Substitute Teacher K-12
Ascent Academies
10.2025 - 05.2026Read More
Pet Sitter/ House Sitter
Rover.com
10.2025 - 04.2026Read More
Mandarin Interpreter
The Church of Jesus Christ of Latter Day Saints
10.2024 - 10.2025Read More
Assistant Volleyball Coach
Eisenhower Junior High
09.2024 - 11.2024Read More
Missionary
Church Of Jesus Christ Of Latter Day Saints
04.2024 - 09.2025Read More
Volleyball Coach
High Country Volleyball Club
12.2022 - 05.2024Read More
Assistant Manager
Coldstone Creamery
08.2021 - 2023Read More
Shift Lead
Dairy Queen Grill & Chill
04.2020 - 08.2022Read More
Cake Decorator
Dairy Queen
03.2020 - 08.2022Read More
Computer Data Entry
INSPIRE
06.2019 - 09.2019Read More
Actress
AOE Media
05.2018 - 08.2019Read More
Actress
Hartman Hogwarts
10.2017 - 10.2022Read More
Granite Technical Institute
Medical Interpretation
Read More
University of Utah
Minor in Chinese Language
Read More
Taylorsville High School
High School Diploma
Read More