Toni Thompson
CareNow Urgent Care
Dallas,TX
17
years of professional experience
Dedicated professional with extensive experience in document management and patient coordination. Known for excellent communication and teamwork skills, contributing to enhanced accuracy in patient records and compliance with regulatory standards.
Work History
Document Support Specialist
6 Months- Organized and maintained electronic document management systems for efficient retrieval and storage.
- Assisted in preparing and formatting documents for patient care coordination and communication.
- Collaborated with interdisciplinary teams to ensure accuracy of patient records and documentation standards.
- Conducted routine audits of documentation processes to enhance compliance with regulatory requirements.
- Implemented improvements in document workflows, reducing processing time for patient information requests.
- Ensured timely distribution of essential documents to medical professionals, enhancing patient care delivery efficiency.
- Maintained strict confidentiality while handling sensitive client information during the document preparation process.
Front Desk Coordinator
10 Months- Managed patient check-in processes to ensure efficient service delivery.
- Scheduled appointments and coordinated with medical staff for optimal patient flow.
- Provided accurate information regarding services offered and insurance policies to patients.
- Assisted in maintaining a clean and organized reception area for welcoming environment.
- Supported administrative tasks including data entry and updating patient records accurately.
- Trained new staff on front desk procedures and customer service best practices.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
Medical Collection and HIM
1 Year 11 Months- Organized and maintained patient medical records ensuring compliance with legal and regulatory standards.
- Processed incoming documentation, accurately updating electronic health record (EHR) systems for data integrity.
- Coordinated with healthcare providers to verify patient information, enhancing overall data accuracy and reliability.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Reviewed patient accounts to identify discrepancies and resolve billing issues.
- Processed medical claims accurately and efficiently to ensure timely reimbursement.
- Communicated with insurance companies to clarify coverage and payment processes.
- Collaborated with healthcare providers to gather necessary documentation for claims processing.
- Analyzed billing patterns to identify trends and recommend process improvements.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Medical Collector II
5 Years 5 Months- Managed patient accounts to ensure timely payments and resolution of outstanding balances.
- Analyzed billing discrepancies, facilitating prompt correction and follow-up with insurance companies.
- Developed strategies to enhance collection processes, improving overall efficiency in revenue cycle management.
- Trained and mentored junior collectors on best practices for effective account resolution.
- Collaborated with healthcare providers to verify patient eligibility and benefits, ensuring accurate billing submissions.
- Conducted regular audits on accounts receivable to identify trends and areas for operational enhancement.
- Implemented process improvements that reduced the duration of outstanding claims significantly.
- Evaluated aged accounts receivable reports regularly, prioritizing collection activities based on aging categories for optimal results.
- Reduced claim rejections by maintaining accurate patient information and diligently verifying insurance coverage.
- Expedited claim resolution timeframes by effectively communicating with insurance representatives and resolving discrepancies.
Medical Billing and Collections Specialist III
6 Years 4 Months- Processed medical claims with attention to detail, ensuring compliance with payer requirements.
- Managed patient accounts by resolving billing discrepancies and communicating effectively with insurance providers.
- Trained new staff on billing procedures and software applications, enhancing team efficiency and performance.
- Reviewed accounts receivable reports to identify trends, driving timely collections and reducing outstanding balances.
- Implemented process improvements that streamlined billing workflows, contributing to increased revenue cycle efficiency.
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Collaborated with team members to identify trends in unpaid claims and develop strategies for resolution.
- Contributed significantly towards reducing the number of denied claims by identifying potential issues upfront during the initial review phase of the process.
Education
High School Diploma
Medical Billing And Coding - Medical Billing And Coding
Skills
Organizational growth
Document formatting
Document management
Workflow optimization
Records management
Compliance controls
Document scanning
Process auditing
Electronic records management
Teamwork and collaboration
Customer service
Attention to detail
Reliability
Excellent communication
Organizational skills
Timeline
Document Support Specialist
Pediatric Home Health
03.2026 - CurrentRead More
Front Desk Coordinator
CareNow Urgent Care
11.2025 - CurrentRead More
Medical Collection and HIM
First Baptist Medical Center
10.2021 - 09.2023Read More
Medical Collector II
Mednax Medical Group
04.2018 - 09.2023Read More
Medical Billing and Collections Specialist III
Baylor Scott & White Medical Center
12.2009 - 04.2016Read More
David W Carter High
High School Diploma
Read More
PCI Health School
Medical Billing And Coding from Medical Billing And Coding
Read More