Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Torrez

Chambersburg,PA

Summary

Committed and compassionate Kennel Tech providing quality care for animals. Proficient in animal safety protocols and possesses excellent communication and customer service skills.

Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules.

Overview

10
10
years of professional experience

Work History

Kennel Hand

Good Dog Paws
12.2022 - 03.2023
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Led basic obedience training with dogs to promote positive, healthy behaviors.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed and brushed animals to maintain good grooming standards.

Hostess

Texas Roadhouse
10.2022 - 12.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.

Cashier

Chickfila
02.2015 - 08.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Volunteer Ranch Hand

Amazing Grace Stable
01.2013 - 09.2013
  • Moved livestock by herding animals to different ranch locations to avoid pasture damage.
  • Worked with ranch hands to clean stables and riding areas.
  • Administered horse medication and necessary special care.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.

Education

High School Diploma -

PAVCS
King Of Prussia, PA
06.2018

Skills

  • Prepare Food
  • Complex Problem-Solving
  • Exercise Management
  • First Aid and Immunizations

Timeline

Kennel Hand

Good Dog Paws
12.2022 - 03.2023

Hostess

Texas Roadhouse
10.2022 - 12.2022

Cashier

Chickfila
02.2015 - 08.2015

Volunteer Ranch Hand

Amazing Grace Stable
01.2013 - 09.2013

High School Diploma -

PAVCS

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Toni Torrez