Tonia Bouchard Berroa
The Bronx,NY
Summary
Results-driven supervisor with a proven track record in training and mentoring. Expert in process improvements that enhance operational efficiency and service delivery.
Dedicated professional with extensive experience in staff management and strategic planning. Known for implementing effective training programs and fostering team collaboration to achieve operational goals and improve service outcomes.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Maestro Towing
The Bronx, NY
05.2012 - 03.2017
- Oversaw daily operations, ensuring compliance with safety regulations and industry standards.
- Coordinated towing assignments, optimizing routes for efficiency and response times.
- Trained and mentored staff on best practices in vehicle recovery techniques.
- Implemented process improvements that reduced operational downtime and enhanced service delivery.
Medical Billing Manager
Magenta Medical
The Bronx, NY
07.2007 - 02.2011
- Streamlined billing processes to enhance accuracy and reduce claim denials.
- Led team training initiatives to improve understanding of coding standards and regulations.
- Implemented quality control measures, resulting in increased compliance with industry guidelines.
- Analyzed billing data to identify trends, optimizing revenue cycle management strategies.
- Coordinated with healthcare providers to resolve discrepancies and ensure timely payments.
- Mentored junior staff on best practices for medical billing and coding procedures.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
Education
High School Diploma -
Pathways Inc
Lynn, MACertificate - CNA HHA Phlebotomy EKG Tech
The Advanced Center For Nursing
Salem, MA06-1996
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Strategic planning
- Staff development
- Team building
- Policy enforcement
- Public speaking
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
Certification
- Certified CNA, HHA, PHELBOTOMY, EKG TECHNICIAN Resulting in a Certificate as a Certified Health Care Tech. - 1996
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
Maestro Towing
05.2012 - 03.2017
Medical Billing Manager
Magenta Medical
07.2007 - 02.2011
High School Diploma -
Pathways Inc
Certificate - CNA HHA Phlebotomy EKG Tech
The Advanced Center For Nursing