Table Games Supervisor
Tonia Brillo
Live Casino
Shreveport,LA
27
years of professional experience
Seasoned table games leader with deep experience in supervising dealers, resolving guest issues, and maintaining smooth floor operations. Strong knowledge of game rules, compliance, and table game accountability, with a focus on accurate fills, credits, and secure play.
Work History
Table Games Floor Supervisor
8 Months- Supervised table games floor, ensuring dealer compliance with gaming procedures and service standards.
- Monitored gameplay for accuracy, detecting irregularities and escalating concerns to management promptly.
- Resolved guest disputes professionally, maintaining positive player experience and smooth table operations.
- Verified fills, credits, and chip transactions to support accurate table game accountability.
Table Games Assistant Shift Manager
5 Years 4 Months- Directed dealers and floor staff, providing coaching on procedures and guest service expectations.
- Supervised table games floor operations, ensuring dealer coverage and smooth shift transitions.
- Monitored game protection, enforcing procedures and resolving irregularities promptly.
- Coordinated chip fills, credits, and bankroll controls to maintain accurate table inventory.
- Reviewed table game activity, documenting incidents and communicating issues to management.
- Supported compliance with gaming regulations, internal controls, and house policies.
- Responded to guest concerns at table games, delivering quick service recovery and conflict resolution.
- Prepared shift reports and operational updates to improve staffing and floor performance.
- Developed strong team rapport by providing ongoing coaching, mentoring, and support to Table Games staff members.
Table Games Dual Rate Dealer
19 Years 8 Months- Dealt blackjack, baccarat, and roulette while maintaining accurate payouts and game pace.
- Enforced table game rules, casino procedures, and regulatory compliance during every shift.
- Monitored chip and card handling to protect game integrity and deter suspicious activity.
- Resolved guest questions professionally while maintaining courteous, high-energy gaming floor service.
- Maintained focused attention to detail while delivering consistent, efficient table game performance.
Cage Cashier
1 Year 5 Months- Handled jackpot payouts, buy-ins, and fills using secure cash-control protocols.
- Processed chip redemptions, currency exchanges, and cashier transactions with accuracy.
- Verified customer identification and transaction details to support cage compliance procedures.
- Balanced cash drawers and reconciled daily cage activity to maintain accountability.
Education
High School Diploma
No Degree - Arts
Skills
Leadership development
Team supervision
Gaming surveillance
Policy enforcement
Employee scheduling
Budgeting expertise
Game protection
Customer service
Game compliance
Timeline
Table Games Floor Supervisor
Live Casino
02.2026 - CurrentRead More
Table Games Assistant Shift Manager
Horseshoe Casino
10.2020 - 02.2026Read More
Table Games Dual Rate Dealer
Horseshoe Casino
02.2001 - 10.2020Read More
Cage Cashier
Horseshoe Casino
09.1999 - 02.2001Read More
Bossier High
High School Diploma
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Bossier Parish Community College
No Degree from Arts
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