Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TONIA BROWN

Atlanta,US

Summary

Experienced Professional with over 15 years of strong Human Resource, Accounting, Technical Support and Customer Service Experience

Beauty professional with commitment to delivering high-quality results and exceptional client experiences. Skilled in skincare analysis and makeup artistry, consistently providing tailored beauty recommendations. Known for strong teamwork and adaptability in dynamic environments, ensuring seamless service delivery.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Beauty Consultant

Mary Kay, Inc
01.2013 - Current
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Conducted consultations to understand client's desired look.

Sales Customer Support I

Convergys
11.2017 - 01.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Benefits Specialist*Technical Support*Customer Service Representative

TeleTech Corp.
04.2016 - 01.2018
  • Enrolled employees in preferred health care plans and established flexible spending accounts.
    Assisted with inquiries regarding spending accounts, providing technical support as needed.
    Facilitated web account registration for employees to enhance accessibility.

Customer Service Team Lead Work at Home Agent

ALORICA
06.2015 - 04.2017


  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.

Education

Bachelor of Science - Business Administration

Georgia State University
Atlanta, GA
06.2017

Skills

  • Client relationship building
  • Detail-orientated
  • Retail experience
  • Customer service
  • Skin care
  • Sales
  • Meal preparation
  • Physical therapy support
  • Compassionate care
  • Emotional support
  • Project management
  • Microsoft Office Suite
  • Executive support
  • Database management
  • Human resources management
  • Identifying risks
  • B2B sales and service

Certification

  • National Career Readiness Certificate
  • Gold level attained, ACT, 2007-06-07; Georgia

Timeline

Sales Customer Support I

Convergys
11.2017 - 01.2021

Benefits Specialist*Technical Support*Customer Service Representative

TeleTech Corp.
04.2016 - 01.2018

Customer Service Team Lead Work at Home Agent

ALORICA
06.2015 - 04.2017

Beauty Consultant

Mary Kay, Inc
01.2013 - Current

Bachelor of Science - Business Administration

Georgia State University

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TONIA BROWN