TONIA COCKRELL
Houston
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
CSR/Sales Representative
TSD Global Inc
11.2022 - Current
- Company Overview: Is a leading International BPO providing customer care, inside sales and back office support to some of the largest brands in the world
- Accomplished superior customer service to clients for Sirius XM customer base
- Updated records with conversions for trials follow ups and Plan upgrades
- Daily duties includes heavy outbound calling to various parts of the US
- Ability to multi task and resolve the customers request in a tactile manner
- Responsible for upgrading and meeting demands for goals of outbound calls per hour
- Maintaining above average sales output daily
- Is a leading International BPO providing customer care, inside sales and back office support to some of the largest brands in the world
- Contact: -Kimberly Belevelhimer 765-640-4988
Winners Healthcare Solutions
04.2022 - 11.2022
- Company Overview: Home Health Agency providing various services in the Healthcare Industry
- Accomplished providing care for the patients for general care of daily assistance including; meal prep, medication reminders, escorting the patient to appointments, grooming and help with laundry
- Specializing in Bipolar, Autism, Dementia and other personalities/ intellectual disorders
- Home Health Agency providing various services in the Healthcare Industry
- Contact: Belinda P 713-780-9696
Quality Assurance Representative
Addison Group, LLC
12.2020 - 04.2022
- Daily inbound and outbound calls from existing policy holders, verified customers account information, verified customer's account information and application status
- Data entry updating; HIPAA Demographics, medical conditions, medications, consent forms and request
- Toggled multiple screens- dual monitors while processing and rotating campaigns requiring strong use of medical terminology
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Clinical Assistant
IMunizations Clinic- Foundation
Stafford
03.2015 - 01.2020
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Education
Certificate - Office Automation
Interactive Learning Systems
Pasadena, TX10.1992
High School Diploma -
James Madison High School
Dallas, TX06.1991
Skills
- Soft- multi-communicative
- Excellent written and verbal skills
- Analytical skills
- Project auditing
- Excellent organization skills
- Problem solving
- Analytical task
- Database management
- Mobile development
- Social Media marketing
- Adaptable to program languages
- Customer service
- Sales techniques
- Data entry
- Account management
- Conflict resolution
- Call center experience
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customers concerns with the company's products which led to improving quality of services and clients rapport.
Timeline
CSR/Sales Representative
TSD Global Inc
11.2022 - Current
Winners Healthcare Solutions
04.2022 - 11.2022
Quality Assurance Representative
Addison Group, LLC
12.2020 - 04.2022
Clinical Assistant
IMunizations Clinic- Foundation
03.2015 - 01.2020
Certificate - Office Automation
Interactive Learning Systems
High School Diploma -
James Madison High School