Tonia Lillehaugen
Apple Valley,MN
Summary
Accomplished Program Manager with a proven track record at Thomson Reuters, adept in leading cross-functional teams to exceed project goals within stringent deadlines. Expert in strategic planning and stakeholder management, I excel in optimizing processes and implementing change, ensuring quality and efficiency. Skilled in project management and team leadership, my approach consistently delivers impactful results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Program Manager
Thomson Reuters
10.2017 - Current
- Manage cross-functional teams for successful project completion within deadlines and budgets for Finance initiatives (Accounts Payable, Procure to Pay, Commissions, Royalties and Payroll).
- Manage multiple strategic projects with numerous sub-projects or workstreams simulatneously.
- Identify program obstacles and communicate possible impacts to team.
- Meet with project stakeholders on regular basis to assess progress and make adjustments.
- Address and resolve technical, financial, and operational concerns by working with team members and directors.
- Improve program efficiency by streamlining processes and implementing time-saving solutions.
- Leverage project management processes and tools to define and execute projects.
- Lead change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
Quality Consultant
Thomson Reuters
08.1998 - 01.2022
- Enhanced customer satisfaction through timely resolution of complaints and implementation of corrective actions.
- Leveraged expertise in Six Sigma methodologies to drive significant improvements in process capability, while reducing variability and defects within critical operations.
- Maintained up-to-date knowledge of relevant industry advancements, incorporating best practices as appropriate to ensure continued excellence in product quality.
- Performed detailed data analysis to identify trends, uncovering opportunities for further enhancements in product quality or operational efficiencies.
Program Manager, Enterprise Technology & Operation
Thomson Reuters
05.2015 - 09.2017
- Managed and supervised administrative and daily program operations, complying with policies and regulations across technology solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Leveraged project management processes and tools to define and execute projects.
- Established team priorities, maintained schedules and monitored performance.
Senior Project Manager
Thomson Reuters
11.2010 - 05.2015
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
Project Manager
Thomson Reuters
10.2007 - 11.2010
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
Business Analyst
Thomson Reuters
01.2002 - 10.2007
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Education
Master of Arts - Communication
Minnesota State University - Mankato
Mankato, MN05.1996
Bachelor of Arts - Political Science & Communication
Saint Catherine University
St. Paul, MN05.1993
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Decision-Making
- Team Leadership
- Project Coordination
- MS Office Applications
- Policy and procedure improvements
- Critical Thinking
- Interpersonal Skills
- Attention to Detail
- Stakeholder Communications
- Relationship Building
- Public Speaking
- Scheduling and Planning
- Cross functional Team Builder
- Stakeholder Management
- Change Management
- Project Lifecycle
- Documentation proficiency
- Influencing skills
Certification
- PgMP - Program Management Professional
Timeline
Program Manager
Thomson Reuters
10.2017 - Current
Program Manager, Enterprise Technology & Operation
Thomson Reuters
05.2015 - 09.2017
Senior Project Manager
Thomson Reuters
11.2010 - 05.2015
Project Manager
Thomson Reuters
10.2007 - 11.2010
Business Analyst
Thomson Reuters
01.2002 - 10.2007
Quality Consultant
Thomson Reuters
08.1998 - 01.2022
Master of Arts - Communication
Minnesota State University - Mankato
Bachelor of Arts - Political Science & Communication
Saint Catherine University
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